French-Speaking Customer Service Rep — Hybrid Braga

Cbtalents; Braga; Híbrido; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Cbtalents in Braga, Portugal is seeking a French-speaking Customer Service Representative to support customers of a consumer credit platform. In this hybrid role, you will handle credit enquiries and financing projects by phone, delivering a personalized and professional experience.

You will respond to inquiries, analyze needs, tailor options, and build lasting customer relationships while adhering to procedures.

Qualificações

• Fluent French required for all customer interactions.
• Strong communication and interpersonal skills for phone-based support.
• Ability to understand customer needs and tailor financing options.

Responsabilidades

• Respond to customer inquiries by phone regarding existing credit and new financing projects.
• Understand and analyze customer needs and expectations.
• Personalize interactions to provide relevant and suitable support.
• Reassure customers and guide them through the available financing options.
• Help identify the most appropriate solutions based on each customer's needs.
• Build and maintain high-quality, long-term customer relationships.
• Handle both incoming and outgoing customer calls.
• Identify relevant commercial opportunities during customer interactions.
• Manage assigned customer files accurately and responsibly.
• Follow established procedures and safety requirements.
• Maintain high standards of professionalism, rigor, and integrity.

Conhecimentos

French language

Communication skills

Interpersonal skills

Needs analysis

Descrição da oferta de emprego

Cbtalents in Braga, Portugal is seeking a French-speaking Customer Service Representative to support customers of a consumer credit platform. In this hybrid role, you will handle credit enquiries and financing projects by phone, delivering a personalized and professional experience.

You will respond to inquiries, analyze needs, tailor options, and build lasting customer relationships while adhering to procedures.