French-Speaking App Support Analyst – Cloud HCM

Natixis in Portugal; Porto; Híbrido; EUR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Green Transportation Budget

Electric bikes

Honolulu Wellness Club

Prayer Room

Lactation Room

Themed Villages

Resumo da oferta

Natixis in Portugal is seeking an Application Support Analyst (French Speaker) to join the HR IT support team in Porto. You will provide level 1 and 2 support for Oracle Cloud HCM, manage communications across Teams and Outlook, and ensure KPI measurement and data quality.

The role requires French language proficiency, English at B2 level, and familiarity with HR processes and LMS concepts. You will collaborate with the Paris team and cross-functional partners in a hybrid work environment.

Qualificações

• Proficiency in French (mandatory).
• B2 level of English.
• Knowledge of HR procedures (a plus), particularly recruitment and talent management.
• Familiarity with quality assurance (QA) and data quality (a plus).
• Understanding of how a Learning Management System (LMS) works (a plus).
• Administrative mindset and good communication skills due to the support activity

Responsabilidades

• Provide level 1 and 2 support for the mentioned application.
• Manage communications through Teams, Outlook, and, in some cases, by phone.
• Follow all procedures to ensure that KPIs are measured.
• Ensure the quality assurance of digital content for the deployment of e-learning training.
• Be responsible for data extraction and presentation, in collaboration with the support team.
• Work in coordination with the project/development team.
• Close working with Paris team

Conhecimentos

French proficiency

English B2

HR procedures

QA knowledge

LMS understanding

Communication skills

Descrição da oferta de emprego

Natixis in Portugal is seeking an Application Support Analyst (French Speaker) to join the HR IT support team in Porto. You will provide level 1 and 2 support for Oracle Cloud HCM, manage communications across Teams and Outlook, and ensure KPI measurement and data quality.

The role requires French language proficiency, English at B2 level, and familiarity with HR processes and LMS concepts. You will collaborate with the Paris team and cross-functional partners in a hybrid work environment.