French & English-Speaking Customer Support Representative-Onsite in Porto

WW Talents; Maia; Vor Ort; EUR 16.000 - 18.000; Vollzeit

Benefits dieser Stelle

Accommodation support

Zusammenfassung

WW Talents in Porto, Portugal offers an on-site French & English-speaking Customer Support Representative role within a healthcare-focused environment. The position emphasizes empathy, calm problem-solving, and high-quality customer care across multiple markets.

You will handle inquiries, provide clear information, and support customers in resolving issues while maintaining detailed records. The role requires strong communication, resilience for 24/7 shifts, and a commitment to service

Qualifikationen

• C1/C2 level French, both written and spoken.
• C1 level English.
• Ability to support more than one market.
• Strong customer service orientation and communication skills.
• Ability to manage and retain large amounts of information.
• Strong problem-solving and prioritization skills.
• Attention to detail and organizational skills.
• Ability to manage stress and stay professional in challenging situations.
• Active listening and empathy.
• Comfortable working in a 24/7 rotating-shift environment.

Aufgaben

• Provide professional customer support and respond to inquiries.
• Identify customer needs and provide clear, accurate solutions.
• Support more than one market when required.
• Handle concerns, disputes, and urgent situations professionally.
• Listen actively and demonstrate empathy when resolving issues.
• Manage and retain detailed information accurately.
• Prioritize requests and use problem-solving skills to resolve issues efficiently.
• Maintain a high standard of customer service and attention to detail.

Kenntnisse

French (C1/C2)

English (C1)

Market support

Customer service

Communication skills

Information management

Empathy

Active listening

Attention to detail

Stress management

Organizational skills

24/7 shift suitability

Jobbeschreibung

Join an international customer support team in Porto, Portugal, providing high-quality assistance to customers in a healthcare-focused environment. This role is ideal for someone with strong communication skills, empathy, and the ability to remain calm and solution-oriented when handling sensitive or urgent customer situations.

Key Job Details

Location: Porto, Portugal — On-site

Salary: €1,000 gross/month × 14 salaries + €7.63 per working day

Working Schedule: Monday to Sunday — 24/7 rotating shifts (5 days/week; 8 hours/day)

Days Off: 2 rotating days per week

Accommodation Support: For candidates relocating to Porto from outside Portugal, accommodation support available in a shared residence, with a convenient contribution deducted from salary.

About The Role

As a French & English-Speaking Customer Support Representative, you will assist customers while ensuring a professional, empathetic, and high-quality customer experience.

You will handle customer inquiries, identify their needs, provide clear and accurate information, and support them in resolving issues effectively. The role requires the ability to manage detailed information and remain calm and professional when dealing with challenging or urgent situations.

Responsibilities

• Provide professional customer support and respond to a wide range of customer inquiries.
• Identify customer needs and provide clear, accurate, and effective solutions.
• Support more than one market when required.
• Handle customer concerns, disputes, and urgent situations professionally.
• Listen actively and demonstrate empathy when resolving customer issues.
• Manage and retain detailed information accurately.
• Prioritize requests and use strong problem-solving skills to resolve issues efficiently.
• Maintain a high standard of customer service and attention to detail.

Requirements

• C1/C2 level French, both written and spoken.
• C1 level English.
• Ability to support more than one market simultaneously.
• Strong customer service orientation and excellent communication skills.
• Ability to manage and retain large amounts of information.
• Strong problem-solving and prioritization skills.
• Excellent attention to detail and organizational skills.
• Ability to manage stress and remain professional in challenging situations.
• Active listening skills and empathy.
• Comfortable working in a 24/7 rotating-shift environment.