French & English Customer Support Specialist

Cross Border Talents; Lisboa; Presencial; EUR 18.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation package

Meal allowance

Life in Lisbon

Descripción de la vacante

Cross Border Talents in Lisbon, Portugal, is seeking a French & English Customer Support Specialist focused on Social Media & AI Safety to support a major AI safety project on-site in Lisbon. You will evaluate, annotate, and review content to ensure AI systems are safe, reliable, and user-friendly.

The role requires native-level French and strong English, with a 24/7 rotational shift pattern and no early vacations in the first six months.

Formación

• Native-level French with excellent written communication; strong English (B2 level required; B2+/C1 preferred).
• Tech-savvy with a solid understanding of Generative AI platforms; prior experience in AI data annotation is a plus.
• Analytical, pragmatic problem-solver capable of fast and precise evaluations.
• Availability for 24/7 rotational shifts with no planned vacations in first six months.
• Must complete SHL online assessment during hiring process.

Responsabilidades

• Content Evaluation & Safety: Review French-language content for a high-profile Social Media LLM platform.
• AI Data Annotation: Label data, perform content safety checks, and provide qualitative feedback on model outputs.
• Decision-Making: Make quick, accurate decisions based on project guidelines and safety standards.
• Shift Operations: Support round-the-clock operations within a 24/7 rotational shift pattern.

Conocimientos

French language

English language

AI data annotation

Analytical mindset

Herramientas

Annotation platform

Descripción del empleo

French & English Customer Support Specialist – Social Media & AI Safety

Location: Lisbon, Portugal (On-site)

Work Schedule: Rotational shifts (24/7 operations, Monday to Sunday, 2 rotational days off per week)

About the Role

Are you fluent in French, proficient in English, and passionate about the cutting edge of technology? Step into an exciting role in vibrant Lisbon supporting a major Social Media Generative AI (LLM) project focused on content safety and quality.

Working on-site in a dynamic, multicultural environment, you will evaluate, annotate, and review content to ensure AI systems remain safe, reliable, and user-friendly.

Key Responsibilities

• Content Evaluation & Safety: Review and evaluate French-language content for a high-profile Social Media LLM (Generative AI) platform.

• AI Data Annotation: Perform data labeling, content safety checks, and qualitative feedback on AI model outputs.

• Decision-Making: Make quick, accurate, and pragmatic decisions based on clear project guidelines and safety standards.

• Shift Operations: Work flexibly within a 24/7 rotational shift pattern to support round-the-clock operations.

Requirements

• Languages: Native-level French proficiency with excellent written communication skills, plus strong English skills (B2 level required; B2+/C1 preferred).

• AI & Tech Aptitude: Tech-savvy with a solid understanding of Generative AI platforms; prior experience in AI data annotation and evaluation platforms is a strong plus.

• Analytical Mindset: Pragmatic problem-solver capable of executing fast and precise evaluations.

• Availability: Full flexibility for 24/7 rotational shifts and no planned vacations or leave during the first six months.

• Assessment: Successful completion of a mandatory SHL online assessment during the hiring process.

What We Offer

• Relocation Package: Full relocation support including company-provided accommodation in a shared apartment for up to 12 months (€280 monthly deduction from payslip, utilities included).

• Meal Allowance: Net meal allowance of €7.63 per working day.

• Life in Lisbon: Work in one of Europe's sunniest capital cities, known for its rich history, coastal lifestyle, and vibrant international community.