French Customer Specialist in Braga

Cross Border Talents

Braga

Presencial

EUR 13 392 - 20 088

Tempo integral

14 dias+

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Envia um currículo específico para a oferta em poucos minutos.

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Onsite work

Resumo da oferta

Cross Border Talents in Portugal is seeking a Customer Specialist to be the first point of contact for customers via phone, email, and live chat. You will provide timely, professional assistance, resolve inquiries, and ensure a smooth support experience.

Ideal candidates are fluent in French (C1/C2), EU citizens or Portuguese residents, with 0–1 year in customer support. You will join a collaborative team with competitive compensation and relocation support in a fast-paced environment.

Qualificações

Fluent in French (C1/C2 level).
EU citizenship or Portuguese residency.
0–1 year in customer support or related role.
Strong communication and problem-solving abilities.

Responsabilidades

Deliver outstanding customer support via phone, email, and live chat.
Handle inquiries and account-related requests while meeting service standards.
Provide accurate guidance and effective solutions to customers.
Record interactions and resolutions in support systems.
Escalate complex issues per company procedures.
Collaborate with internal teams to resolve issues promptly.
Meet KPIs for service quality, productivity, response times, and satisfaction.
Keep up-to-date with products, policies, and processes through training.

Conhecimentos

Communication

Analytical thinking

Problem solving

Descrição da oferta de emprego

Launch Your Career as a Customer Specialist!

Join a collaborative and customer-driven team committed to delivering exceptional service and building positive customer relationships. If you're passionate about helping people, solving problems, and thrive in a fast-paced environment, this is an excellent opportunity to grow your career in customer support.

Role Overview:

As a Customer Specialist, you'll be the first point of contact for customers via phone, email, and live chat. You'll provide timely, professional assistance, resolve inquiries efficiently, and ensure every customer receives a smooth and satisfying support experience.

Key Responsibilities:

Deliver outstanding customer support through phone, email, and live chat.
Handle customer inquiries, account-related requests, and concerns while meeting established service standards.
Provide accurate information, practical guidance, and effective solutions to enhance customer satisfaction.
Record customer interactions, actions, and case resolutions accurately within internal support systems.
Escalate complex or sensitive issues to the appropriate teams following company procedures.
Collaborate with internal departments to ensure timely and effective resolution of customer issues.
Meet key performance indicators related to service quality, productivity, response times, and customer satisfaction.
Stay up to date with company products, services, policies, and procedures through ongoing training and professional development.

Requirements:

Language Proficiency:Fluent in French (C1/C2 level)
Eligibility:EU citizenshipor a validPortuguese residency card
Experience:0–1 year in customer support or a related role
Skills:Strong communication, analytical, and problem-solving abilities
Mindset:Eager to learn, adaptable, and motivated to grow within a fast-paced environment

Why Join Us?