Flemish Speaking Customer Advisor (Hybrid)

Ignite; Lisboa; Híbrido; EUR 14 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Relocation assistance

Paid training

Career development

Meal allowance

Resumo da oferta

Ignite in Lisbon is seeking Flemish-speaking Customer Support Advisors to join our international team. The role combines remote work with on-site days at our Lisbon facility in a hybrid model, offering training and career growth while delivering exceptional service to Flemish-speaking customers.

You will handle inquiries via phone, chat, and email, document interactions in our CRM, and collaborate with team leads to meet quality targets. No prior experience required; paid training provided.

Qualificações

• Fluent command of Flemish (written and spoken) and professional English (B2).
• Clear, professional verbal and written communication.
• Basic computer literacy and CRM familiarity.
• Willingness to work rotating shifts in hybrid setup.
• Experience in retail, hospitality, or call centers is a plus but not required.

Responsabilidades

• Handle inbound inquiries from Flemish-speaking customers via phone, chat, and email.
• Troubleshoot product, order, warranties, and basic appliance setup issues.
• Document interactions in the CRM and follow up on tickets.
• Collaborate with team leads to maintain quality standards.
• Deliver empathetic, high-quality customer service.

Conhecimentos

Flemish language

English (B2)

Communication skills

Problem solving

Flexibility

MS Office

CRM navigation

Ferramentas

CRM software

MS Office

Descrição da oferta de emprego

Role Overview

Ready to launch your career in one of Europe's brightest, sun-filled capital cities? We are hiring enthusiastic Flemish speakers to join our international team in Lisbon as Customer Support Advisors.

In this position, you will represent a global brand in home electronics and household appliances. Your goal will be to provide exceptional service to Flemish-speaking clients, answering inquiries and delivering a seamless service experience.

This is a hybrid position based out of our modern Lisbon facility, giving you the flexibility of remote work paired with office collaboration, alongside the chance to enjoy the local culture, lifestyle, and vibrant community in Portugal. No previous experience is needed—we offer complete, paid training to set you up for success!

Key Responsibilities

• Customer Support: Handling inbound inquiries from Flemish-speaking customers via phone, chat, and email in a prompt, professional manner.
• Troubleshooting: Resolving issues related to product features, order status, warranties, and basic appliance setup.
• Case Management: Documenting customer interactions in our CRM tool, maintaining records, and following up on pending tickets.
• Quality Service: Delivering empathetic, attentive assistance to ensure strong customer satisfaction.
• Team Collaboration: Partnering with team leads and peers to maintain quality standards and reach collective goals.

Requirements

• Language Skills: Fluent command of Flemish (written and spoken), plus professional English proficiency (B2 level minimum) for training and internal communication.
• Communication: Clear, professional verbal and written expression paired with an empathetic mindset.
• Technical Skills: Basic computer literacy (MS Office) and comfort navigating web tools and CRM platforms.
• Problem Solving: A proactive approach to addressing customer issues and helping others.
• Flexibility: Willingness to work structured, rotating shift patterns.
• Experience: Background in retail, hospitality, or call centers is helpful, but not required. Motivation and eagerness to learn are top priorities.

Work Schedule

• Hours: Full-time, 40 hours weekly (8 hours per day, 5 days per week).
• Shift Window: Rotational shifts scheduled between 07:00 AM and 05:00 PM.
• Work Model: Hybrid (combining work-from-home flexibility with key on-site days at our Lisbon office).

Compensation & Perks

• Base Salary: €1,400 gross per month, issued 14 times annually (includes holiday and end-of-year bonuses).
• Language Bonus: An extra €150 net per month for using your Flemish skills.
• Performance Bonus: Up to €100 monthly KPI incentive tied to quality targets.
• Meal Allowance: €7 per workday (:€140–€150 net monthly).
• Training: Full pay provided throughout the initial product and system training.
• Career Development: Pathways into internal roles like QA, Team Leadership, or Training.
• Relocation Assistance: Support for international applicants, including guidance with local tax and registration paperwork.

Why Lisbon?

Lisbon ranks among the top destinations for expats worldwide. Featuring over 300 sunny days annually, affordable living costs, nearby beaches, and a vibrant food and social scene, it offers an ideal balance of professional growth and personal lifestyle within a multicultural environment.