Flemish Customer Specialist in Lisbon | Fixed Shifts

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Health insurance

Life insurance

Onsite work

Professional development

Language bonus

Performance bonus

Resumo da oferta

Cross Border Talents in Lisbon is seeking a Customer Specialist to join a supportive, customer-focused team. You will be the main point of contact, providing accurate information and effective assistance across channels.

You will handle inquiries about accounts, products, services, and orders, record interactions, and escalate complex issues following procedures. The role offers growth, language bonus potential, and onsite work in a collaborative office.

Qualificações

• Fluent Flemish (C1/C2) and English (B2) required.
• EU citizenship or valid Portuguese residency card required.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, and eager to learn in CS field.

Responsabilidades

• Provide friendly, professional, and efficient customer support via phone, email, live chat, and other channels.
• Handle customer inquiries related to accounts, products, services, orders, and general requests.
• Understand customer needs and provide accurate, timely, and solution-oriented assistance.
• Guide customers through processes, platforms, and services with clear information.
• Resolve customer concerns efficiently while maintaining high standards of service and satisfaction.
• Record customer interactions, requests, actions, and resolutions in internal systems.
• Escalate complex or exceptional cases to appropriate teams.
• Collaborate with internal departments to resolve issues within required timeframes.
• Meet established KPIs related to customer satisfaction, quality, productivity, and response times.
• Stay up to date with products, services, policies, and best practices through training.

Conhecimentos

Fluent Flemish

English proficiency

Analytical skills

Communication skills

Descrição da oferta de emprego

Build Your Career as a Customer Specialist!

Join a supportive, customer-focused team where professionalism, empathy, and excellent service are at the heart of every interaction. If you enjoy helping people, solving problems, and providing clear and effective assistance, this role offers a great opportunity to develop your customer service skills in a dynamic and collaborative environment.

Role Overview:

As a Customer Specialist you will be one of the main points of contact for customers, assisting them with a wide range of questions, requests, and concerns. You will provide accurate information, find effective solutions, and ensure every customer receives a smooth, professional, and positive support experience.

Key Responsibilities:

• Provide friendly, professional, and efficient customer support via phone, email, live chat, and other communication channels.
• Handle customer inquiries related to accounts, products, services, orders, and general requests.
• Understand customer needs and provide accurate, timely, and solution-oriented assistance.
• Guide customers through processes, platforms, and services by providing clear and easy-to-follow information.
• Resolve customer concerns efficiently while maintaining high standards of service and customer satisfaction.
• Accurately record customer interactions, requests, actions taken, and case resolutions in internal systems.
• Escalate complex, sensitive, or exceptional cases to the appropriate teams according to established procedures.
• Collaborate with internal departments to ensure customer issues are resolved efficiently and within the required timeframe.
• Meet established KPIs related to customer satisfaction, service quality, productivity, and response times.
• Stay up to date with company products, services, policies, procedures, and best practices through ongoing training and development.

Requirements:

• Language Skills: Fluent in Flemish (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Competitive Salary: Attractive compensation that reflects your skills and experience.
• Language Bonus: Additional financial reward for your language proficiency.
• Performance Bonus: Recognition and rewards for achieving your targets and delivering excellent results.
• Meal Allowance: Daily support to help cover your meal expenses.
• Health & Life Insurance: Comprehensive coverage for your well-being and peace of mind.
• Onsite Work: Work from a professional and collaborative office environment.
• Professional Development: Ongoing training and opportunities to grow your skills and career.