Fitbit Products Support Specialist with Danish and English

TELUS Digital; Lisboa; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation €1,200 bonus

Accommodation on arrival

Plane ticket

Airport taxi

Paid training

Health insurance

50+ benefits

International team

Resumo da oferta

TELUS Digital Bulgaria is seeking a Fitbit Customer Support specialist fluent in Danish to assist users via tickets and calls, with a focus on empathy and a customer-first approach.

Relocation to Sofia is supported with a €1,200 gross relocation bonus and up to 30 days of company-provided accommodation; plane ticket and airport taxi are included, along with fully paid training and health insurance. This role offers long-term career growth in an international team.

Qualificações

• Fluency in Danish language for daily communication with customers
• Good command of English (B1 or similar) for training and internal communication
• Basic understanding of iOS and Android OS use/features
• Demonstrating empathy
• Desire to help customers as best as possible and willing to contribute to the team’s success / be a team-player
• Result-oriented with personal performance
• Friendly and outgoing personality
• Looking for a long-term employment

Responsabilidades

• Help our users with any issues they might have via tickets or calls
• Provide solutions to everyday device use questions on a case by case customer-oriented approach
• Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team
• Work with a passionate team of customer-friendly colleagues from an international background

Conhecimentos

Danish language

English proficiency

Empathy

Team player

Customer-focused

Long-termemployment

Friendly/outgoing

Mobile OS knowledge

Descrição da oferta de emprego

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.

If you are excited about health and technology, join our Fitbit Team!

As a Fitbit Customer Support with Danish and English, you will be part of a great team and will:

• Help our users with any issues they might have via tickets or calls
• Provide solutions to everyday device use questions on a case by case customer-oriented approach
• Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team
• Work with a passionate team of customer-friendly colleagues from an international background

Not bad, right?

What we expect from you:

• Fluency in Danish language for daily communication with customers
• Good command of English (B1 or similar) for training and internal communication
• Basic understanding of iOS and Android OS use/features
• Demonstrating empathy
• Desire to help customers as best as possible and willing to contribute to the team’s success / be a team-player
• Result-oriented with personal performance
• Friendly and outgoing personality
• Looking for a long-term employment

We offer:

• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia
• Taxi transportation directly from the airport to your accommodation
• Fully paid training
• Stable job and career development opportunities
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning

We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building initiatives!

About us:

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.