German Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Portugal; Presencial; EUR 20 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully Paid Training on latest fitness监

Comprehensive Health Insurance package

Fully Paid Relocation Package to Sofia

€1,500 Signing Bonus (one-time)

Monthly Performance Bonus

Resumo da oferta

Mercier Consultancy Group is seeking a German-speaking Fitbit Products Support Specialist to join our team in Sofia, Bulgaria. You will provide expert technical support for Fitbit devices, educate users on features, and work with international teams to enhance wellness products.

The role requires fluent German, EU passport, and willingness to relocate. We offer comprehensive training, relocation support, and a competitive monthly salary with a signing bonus.

Qualificações

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory for employment in this jurisdiction).
• Willingness to relocate to Sofia for this on-site position.
• Previous experience in technical support or customer relations is advantageous.

Responsabilidades

• Provide world-class support for Fitbit wearable devices, helping users optimize their fitness journey.
• Troubleshoot technical connectivity and synchronization issues between wearable hardware and the fitness ecosystem.
• Educate clients on product features, including heart-rate tracking, sleep cycles, and physical activity metrics.
• Ensure high satisfaction levels by delivering empathetic and expert guidance to German-speaking users.
• Maintain accurate logs of technical inquiries to contribute to product improvements.
• Collaborate with international teams to stay updated on advancements in Fitness & Wellness.
• Identify trends in user feedback to assist in refinement of wellness monitoring products.

Conhecimentos

German language

Technical support

Customer service

Willing to relocate

EU passport

Descrição da oferta de emprego

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in connecting high-caliber talent with world-class organizations across Europe. We specialize in identifying elite professionals for niche roles, ensuring that our placements contribute to long-term success and excellence within the global business process outsourcing sector.

Job Overview

We are currently recruiting for an exciting German Speaking Fitbit Products Support Specialist position in Bulgaria for a major player in the Fitness & Wellness industry. If you are passionate about health, technology, and providing premium client experiences, this role offers a unique opportunity to join one of the most sought-after German-speaking jobs in Europe.

Key Responsibilities

• Provide world-class support for Fitbit wearable devices, helping users optimize their fitness journey.

• Troubleshoot technical connectivity and synchronization issues between wearable hardware and the fitness ecosystem.

• Educate clients on product features, including heart-rate tracking, sleep cycles, and physical activity metrics.

• Ensure high satisfaction levels by delivering empathetic and expert guidance to German-speaking users.

• Maintain accurate logs of technical inquiries to contribute to the ongoing improvement of health and wellness software solutions.

• Collaborate with international teams to stay updated on the latest advancements in the Fitness & Wellness industry.

• Identify trends in user feedback to assist in the refinement of wellness monitoring products.

• Native or fluent German (spoken and written) is absolutely essential.

• Valid EU passport (mandatory for employment in this jurisdiction).

• A genuine interest in the Fitness & Wellness industry and wearable technology.

• Excellent communication skills with a focus on delivering high-end customer service.

• Willingness to relocate to Sofia for this on-site position.

• Previous experience in technical support or customer relations is considered a significant advantage.

What We Offer

• Competitive Monthly Salary.

• Fully Paid Training on the latest fitness monitoring technology.

• Comprehensive Health Insurance package.

• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition to Bulgaria.

• Attractive Monthly Performance Bonus based on quality metrics.

• €1,500 Signing Bonus (one-time) for new hires joining our team.

• Exceptional career growth opportunities within one of the best German-speaking jobs in Bulgaria.

Life in Bulgaria

Living in Bulgaria offers a fantastic blend of historical charm and modern urban life. Sofia, the capital, is a vibrant hub that frequently appears at the top of lists for international professionals seeking the best jobs in Bulgaria due to its low cost of living and high quality of life. The city boasts beautiful parks, proximity to mountain skiing, and a warm, Mediterranean-influenced climate that makes it an ideal destination for those relocating.

With a booming tech sector and an international community, Bulgaria provides an excellent backdrop for your professional development. From the exquisite local cuisine to the rich cultural heritage and modern social amenities, you will find that relocating to Bulgaria is a rewarding life choice. Join us for this German Speaking Fitbit Products Support Specialist position in Bulgaria and experience why so many Europeans are choosing this thriving country for their next career move.