Field Support Technician

Ytech; Seixal; Hybrid; EUR 10,267 - 21,204; Full time

Benefits offered by this job

Training and certification programme

Flexible working arrangements

Health insurance

Free lunches

Corporate events

Continuous support and guidance

Job summary

A technology start-up located in Setúbal, Portugal, is looking for a Field Support Technician to provide on-site and remote IT support. The ideal candidate will have over 2 years of experience in IT field support, particularly in Windows environments and office software like Microsoft 365. The role involves delivering technical support and managing incidents. The company offers a salary ranging from €920 to €1,900, along with benefits like flexible working arrangements and health insurance.

Qualifications

• 2+ years of IT field support or service desk experience.
• Experience with Windows 10/11 and basic macOS.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Provide on-site and remote IT support ensuring operational continuity.
• Deliver first-line technical support and perform hardware interventions.
• Manage incidents through ITSM tools and ensure asset lifecycle management.

Skills

IT field support experience

Windows 10/11 knowledge

Microsoft 365 experience

ServiceNow (ITSM) skills

TCP/IP, DNS, DHCP troubleshooting

Active Directory experience

Strong troubleshooting skills

Service orientation

Basic technical English

Job description

At Ytech, we live and breathe technology.

Our mission? To turn challenges into solutions and discover new ways to innovate every single
day. Founded in 2020, we are a tech start-up operating in the IT and Telecommunications
sectors, with a clear ambition: to shake up the market, break the mould, and create real value
through innovation.

🧩 What challenge do we have for you?

You will provide on-site and remote IT support, ensuring operational continuity and high-quality technical service within a structured SLA-driven environment.

Acting as the local IT point of contact, you will deliver first‑line technical support, perform hardware and software interventions, support network connectivity, manage incidents through ITSM tools, and ensure proper asset lifecycle management.

This role requires strong user orientation, structured troubleshooting skills, and the ability to represent IT with professionalism in dynamic operational environments.

🧠 Level of experience:

2+ years

💰 Salary package:

Junior: €920 to €1,400 (salary base) + Food Allowance + Expense Allowances + Flex Benefits
+ Professional Development Plan and benefits in force at the organisation

Mid: €1,100 to €1,900 (salary base) + Food Allowance + Expense Allowances + Flex Benefits
+ Professional Development Plan and benefits in force at the organisation

🛠️ Do you have what it takes to be a Field Support Technician (IT)?

• Proven experience in IT field support or service desk environments
• Strong knowledge of Windows 10/11 and basic knowledge of macOS
• Experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Experience using ServiceNow (ITSM)
• Basic knowledge of TCP/IP, DNS, DHCP and Wi‑Fi troubleshooting
• Basic experience with Active Directory
• Experience handling hardware interventions
• Strong troubleshooting and problem‑solving skills
• Service orientation
• Basic technical English

🎁 Benefits of being part of our team

• Training and certification programme tailored to your needs
• Flexible working arrangements
• Health insurance (extendable to your family)
• Free lunches with your Manager
• Corporate events throughout the year
• Continuous support and guidance

📩 If you’re keen to find out more, send your CV to [e-mail] and discover what we can build together!