Field Service Engineer

JBT Marel Poultry; Lisboa; On-site; EUR 45,000 - 70,000; Full time

Job summary

Marel, a world leader in advanced food processing solutions, is looking for a Field Service Engineer Automation to install, maintain and upgrade our machines at customer sites. You will travel internationally (~50–60%), plan and execute installation tasks, troubleshoot issues, and report progress to customers and colleagues.

You should have a strong hands-on mindset, a degree in mechatronics/electrical/automation, and fluency in English.

Qualifications

• Bachelor degree in mechatronics, electrical engineering or automation engineering, or equivalent with experience.

Responsibilities

• Prepare and execute controls (electrical cabinets/software/PLC) as part of installation jobs.
• Conduct service visits to customers and perform on-site maintenance.
• Troubleshoot production issues at customer sites and provide root cause analysis.
• Manage local personnel in larger installation projects when needed.
• Communicate progress to the customer and report back to the team.
• Train customers and share results with colleagues to improve practices.

Skills

Hands-on

Problem solving

Analytical thinking

Flexible

Stress resilience

Service attitude

English fluency

Education

Bachelor in Mechatronics

Tools

Electrical cabinet rebuild

Software installation

PLC troubleshooting

Job description

Looking for the next challenge? Do you like to travel? Why not join us in our growing Service Team?

As a Field Service Engineer Automation at Marel, your most important responsibility is to install and maintain our machines at our customers. Customer satisfaction, preparation, global travel, executing the job, and reporting are important characteristics in this job.

What you'll be doing

• Prepare and execute the controls (electrical cabinets/software/PLC) part of installation-jobs.
• Conduct service visits.
• Troubleshoot production issues at customers’ sites.
• Manage local employees in larger installation projects.
• Keep in touch with, and report to the customer about your progress.
• Train the customer and feedback results to your colleagues.

You will work in a team with experienced coworkers, both at customer site and in the office, who will teach you all the knowledge they have about our machines.

Since you will be travelling globally, you will be away from home on a regular basis. To ensure you can also spend time on your friends and family, we have a clear schedule of our projects and travel. We take your holidays, important birthdays, and weekend trips into account when creating this schedule.To become the ultimate specialist in your field you will need to perform at customer’s site, we also schedule time for:

• Preparing your next project(s) and reporting on completed projects.
• Personal and technical trainings, both in the office and on the job.
• Regular meetings with your manager and the team.

About you

• You are passionate about technology, like to see the world and have a real service attitude. You are independent, flexible and stress resilient. Furthermore, you like to work hands-on, have an analytical mind and strong problem solving skills.
• You have a Bachelor degree in Mechatronics, Electrical Engineering or automation engineering, or a vocational level degree in the same area with several years of relevant experience.
• You have experience with or an interest in electrical cabinet (re)build, software installation/configuration, and/or troubleshooting PLCs.
• Knowledge of / affinity with Microsoft Server and SQL databases is an advantage.
• Affinity with process engineering and/or food production is also a plus.
• Have a good command of the English language.
• Must have relevant EU travel and work documents
• Are willing to travel internationally (~50-60%).

Who are we?

We are the kind of people who find purpose in fixing things. Our mission is to transform the future of food by creating a world where quality food is produced sustainably and affordably. Being the world leader in advanced food processing solutions, we’re in the unique position to make it happen–but we need individuals with diverse perspectives and skills to help us get the most out of this opportunity.

What’s in it for you?

We offer you the opportunity to develop yourself. This starts on you first day. You will receive an extensive, well-prepared onboarding period, followed by a function-specific development track of one year. You will be guided by our organization and an experienced coworker, that will teach you the specialist knowledge of our advanced equipment. On an annual basis, you will create a personal development plan so your professional and personal development are always top of mind. Our informal culture offers you the opportunity to take your own responsibilities and show initiatives.