Field Hardware Maintenance Engineer (30%+ Travel)

Sensei; Portugal; Híbrido; EUR 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Meal card

Hybrid work

Leave days

Transportation

Resumo da oferta

Sensei in Portugal is seeking an Operations Engineer to maintain deployed retail hardware and drive field improvements. You will work closely with Hardware Engineering, manage external partners, and travel to client stores across Europe.

The role blends hands-on diagnostics with scalable maintenance processes, documenting guides, and identifying design improvements based on field data. Fluency in Portuguese and English is required, with a preference for additional EU languages.

Qualificações

• Hands-on technical curiosity with field experience is required.
• Experience building scalable maintenance processes and working with external partners.
• Ability to translate technical findings into clear guidelines for non-technical teams.

Responsabilidades

• Build scalable maintenance processes for maximum uptime across stores.
• Own preventive maintenance plans with routes, frequencies and checklists.
• Travel to client locations to diagnose and repair hardware issues (>30%).
• Develop documentation and playbooks for staff and partners.
• Manage and grow external maintenance partnerships across geographies.
• Monitor store health dashboards to ensure rapid response and near-100% uptime.

Conhecimentos

Hardware fluency

Maintenance operations

Project management

Communication

Formação académica

Electrical/Mechatronics degree

Ferramentas

Jira

Odoo

SAP

Descrição da oferta de emprego

Sensei in Portugal is seeking an Operations Engineer to maintain deployed retail hardware and drive field improvements. You will work closely with Hardware Engineering, manage external partners, and travel to client stores across Europe.

The role blends hands-on diagnostics with scalable maintenance processes, documenting guides, and identifying design improvements based on field data. Fluency in Portuguese and English is required, with a preference for additional EU languages.