ESM Strategy & Transformation Lead

Körber Pharma Packaging AG; Porto; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

Körber Global Business Services GmbH in Porto, Portugal is seeking a Senior Enterprise Service Management Lead to define, govern, and optimize our Enterprise Service Management capabilities. You will establish a standardized service management framework and drive continuous improvement across IT and business functions.

As the strategic owner, you will lead governance, automation, and maturity initiatives, partner with senior leadership, and ensure alignment with organizational strategy and

Qualifications

• Bachelor's degree in IT, Engineering, or Business Admin.
• 8+ years in IT Service Management / ESM.
• 5+ years in process ownership and governance.
• Deep knowledge of ITIL 4 and Enterprise Service Management best practices.
• Experience with KPI, XLAs, dashboards and reporting.

Responsibilities

• Define and evolve the Enterprise Service Management framework across the organization.
• Define and maintain ESM strategies, policies, standards, governance models, and operating procedures.
• Align service management capabilities with organizational objectives, business priorities, and digital transformation initiatives.
• Drive adoption of service management disciplines beyond IT into corporate and business functions.
• Develop multi‑year ESM roadmaps focused on governance, maturity improvements, automation, and business value realization.
• Act as the enterprise authority for service management best practices and operating models.

Skills

ITIL 4

ServiceNow

KPIs

Dashboards

Transformation

Stakeholder mgmt

Global experience

Analytical thinking

Education

Bachelor's degree in IT / Eng / Business

Tools

ServiceNow

Job description

Körber Global Business Services GmbH in Porto, Portugal is seeking a Senior Enterprise Service Management Lead to define, govern, and optimize our Enterprise Service Management capabilities. You will establish a standardized service management framework and drive continuous improvement across IT and business functions.

As the strategic owner, you will lead governance, automation, and maturity initiatives, partner with senior leadership, and ensure alignment with organizational strategy and