Entry-Level IT Support Specialist | Customer-Focused Helpdesk

Ecojob; Faro; On-site; EUR 11,000 - 13,000; Full time

Job summary

Ecojob in Faro, Portugal seeks an Entry Level Computer Support Specialist to join our growing IT team. The role provides technical assistance to clients via phone, email, and remote access, with on-the-job training for beginners.

Starting salary is 1,200 USD per month for a contract position; no accommodation is provided. Candidates with a high school diploma and strong communication skills are encouraged to apply, including those new to the field.

Qualifications

• High school diploma or equivalent education required.
• Basic knowledge of computer hardware, software, networking systems, and troubleshooting techniques preferred.
• Strong communication skills with the ability to explain technical concepts in simple terms.
• Customer service-oriented with a positive attitude and ability to remain calm under pressure.
• Ability to work independently as well as in a team environment.
• Willingness to learn new technologies and adapt quickly to changes.

Responsibilities

• Provide technical assistance and support to clients regarding hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems via phone, email or remote access.
• Escalate complex issues to senior support specialists or IT department when necessary.
• Keep track of all customer interactions and maintain accurate documentation of service requests.
• Collaborate with team members to improve processes and procedures for efficient support services.

Skills

Communication skills

Customer service

Troubleshooting

Teamwork

Willingness to learn

Education

High school diploma

Tools

Networking basics

Remote support tools

Job description

Ecojob in Faro, Portugal seeks an Entry Level Computer Support Specialist to join our growing IT team. The role provides technical assistance to clients via phone, email, and remote access, with on-the-job training for beginners.

Starting salary is 1,200 USD per month for a contract position; no accommodation is provided. Candidates with a high school diploma and strong communication skills are encouraged to apply, including those new to the field.