Enterprise WordPress Success Engineer - Remote

Jobgether; Portugal; Remote; EUR 70,000 - 150,000; Full time

Benefits offered by this job

Remote work

Open vacation policy

Professional development

Job summary

Jobgether in Portugal is seeking a Customer Success Engineer, VIP to support enterprise WordPress deployments. This fully remote role combines advanced troubleshooting, platform expertise, and customer-facing responsibilities, including architectural guidance and cross-team collaboration.

The position emphasizes strong technical curiosity, excellent communication, and the ability to operate independently in a global environment with scheduled shifts including weekends and holidays.

Qualifications

• Must be based in the United States, hold U.S. citizenship, and be able to complete required background checks.
• Proven experience in a customer-facing technical role, particularly within enterprise support, solutions engineering, customer success engineering, or a similar environment.
• Strong hands‑on expertise with WordPress, including its underlying codebase, themes, plugins, block editor, e-commerce, WP‑CLI, hooks, filters, imports, and advanced configuration.
• Proficiency in reading, writing, and troubleshooting code using PHP, JavaScript, HTML, and CSS.
• Strong understanding of web technologies, including REST APIs, HTTP, DNS, domain management, reverse proxies, and version control systems such as Git and SVN.
• Experience with software engineering practices, including coding standards, source control, build processes, testing methodologies, and cloud infrastructure.
• Advanced understanding of scalability, performance, security, and reliability challenges in enterprise environments.
• Experience using monitoring, observability, and debugging tools such as Kibana and New Relic.
• Excellent written English and the ability to explain complex technical concepts clearly to customers and colleagues.
• Strong analytical and troubleshooting abilities, with the capacity to break complex problems into manageable components and identify root causes.
• Highly self‑motivated and capable of working independently in a distributed environment without close day‑to‑day supervision.
• Strong customer orientation and a genuine interest in helping enterprise customers succeed.
• Comfortable learning unfamiliar technologies quickly and adapting to new technical challenges.
• Willingness to work scheduled shifts outside standard business hours, including weekends and holidays.

Responsibilities

• Provide advanced technical support and consultation through Zendesk tickets, customer calls, and other customer-facing channels.
• Troubleshoot complex and urgent technical issues, including incidents, escalations, application failures, and production problems.
• Investigate issues at the code level by analyzing logs, customer codebases, application behavior, and infrastructure configurations.
• Provide architectural guidance for enterprise WordPress implementations, with a focus on scalability, performance, security, and reliability.
• Apply deep knowledge of WordPress core concepts, themes, plugins, block editor functionality, e-commerce, WP-CLI, hooks, filters, imports, and related technologies.
• Read, analyze, troubleshoot, and work with code across PHP, JavaScript, HTML, and CSS.
• Diagnose issues involving REST APIs, HTTP, DNS, domain management, reverse proxies, version control, and other web technologies.
• Collaborate with engineering and specialized technical teams to resolve high-impact customer problems and identify root causes.
• Go beyond immediate fixes by identifying preventative solutions and contributing to long-term platform improvements.
• Create and maintain internal and customer-facing technical documentation, troubleshooting guides, and best practices.
• Contribute to improvements across support processes, platform reliability, and the overall customer experience.
• Communicate technical findings, risks, recommendations, and resolutions clearly to both technical and non-technical stakeholders.
• Participate in scheduled support coverage, including weekday and weekend shifts as well as some evening and holiday availability.

Skills

WordPress knowledge

Customer-facing

Troubleshooting

Code analysis

Tools

WP-CLI

Git

SVN

Kibana

New Relic

Job description

Jobgether in Portugal is seeking a Customer Success Engineer, VIP to support enterprise WordPress deployments. This fully remote role combines advanced troubleshooting, platform expertise, and customer-facing responsibilities, including architectural guidance and cross-team collaboration.

The position emphasizes strong technical curiosity, excellent communication, and the ability to operate independently in a global environment with scheduled shifts including weekends and holidays.