English Technical Customer Support (Relocation Provided) – Lisbon, Portugal

Savior Artigos Texteis Lda; Lisboa; Presencial; EUR 15 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Provided accommodation

Relocation package

Annual flight home

Administrative support

Private health insurance

Free meals on site

Resumo da oferta

Savior Artigos Texteis Lda in Lisbon is hiring Operations Customer Experts to join a fast-paced team supporting the world’s leading AI research and deployment company. You will assist users with billing, invoicing and account access; guide clients on using state‑of‑the‑art AI tools; and troubleshoot platform issues to deliver high‑quality service.

This role includes a 12‑month renewable contract with 40‑hour weeks, a generous package of base salary, accommodation, relocation support, health

Qualificações

• Citizenship: Must hold EU citizenship or a valid European work permit.
• Languages: Advanced / C1-C2 level proficiency in English.
• Passion: Strong interest in new technologies, AI, and helping customers succeed.

Responsabilidades

• Customer Support: Assist users with billing, invoicing, and account access issues.
• Product Guidance: Guide, support, and train clients on utilizing state-of-the-art AI tools.
• Technical Troubleshooting: Identify and resolve platform issues efficiently to deliver high-quality service.

Conhecimentos

English proficiency

Descrição da oferta de emprego

Are you passionate about cutting-edge artificial intelligence? Ready to launch your career in sunny Lisbon supporting the world's leading AI research and deployment company? We are hiring Operations Customer Experts to join an innovative, fast-paced team driving the future of generative AI!

What You Will Do

• Customer Support: Assist users with billing, invoicing, and account access issues.
• Product Guidance: Guide, support, and train clients on utilizing state-of-the-art AI tools.
• Technical Troubleshooting: Identify and resolve platform issues efficiently to deliver high-quality service.

Requirements

• Citizenship: Must hold EU citizenship or a valid European work permit.
• Languages: Advanced / C1-C2 level proficiency in English.
• Passion: Strong interest in new technologies, AI, and helping customers succeed.

What We Offer & Compensation Package

1. Salary & Financial Bonuses

• Base Salary (Without Accommodation): €1,000.00 / month
• Base Salary (With Provided Accommodation): €776.00 / month
• Meal Allowance: €154.00 / month (€7.00 per working day paid via prepaid card)
• Holiday & Christmas Allowances: Paid out in monthly installments (€64.67 - €83.33 each)
• Performance Bonus: Up to €200.00 / month (variable gross productivity bonus)
• Total Estimated Gross Salary: Up to €1,320.67 - €1,520.67+ / month (including bonuses).

2. Relocation & Accommodation Package (100% Provided)

• Free Accommodation: Private room in a shared company apartment with all utilities included (electricity, water, internet) + cleaning service twice a week!
• Relocation Support: Complete coverage of travel expenses/flights to Portugal and logistics.
• Annual Flight Home: Free travel expenses to your home country once a year (within Europe).
• Administrative Support: Full legal and administrative help with NIF, Social Security, and local setups.

3. Perks & Campus Facilities (TP Green Campus, Lisbon)

• Health & Dental Insurance: Private health and dental insurance active from Day 1.
• Free Meals & On-site Amenities: Free soup, bread, salad, and fruit in the office cafeteria.
• On-site Campus Features: Free access to the company gym, balcony lounges, and TP Health Clinic.
• Growth & Culture: Free local language classes, TP e-Learning courses, and regular social, sports, and cultural events.

Working Hours & Contract Details

• Training Period: 15 working days (8 hours/day) of paid intensive training.
• Contract: 12-month renewable contract (with a path to a permanent contract after 2 years).
• Schedule: 40 hours per week (8 hours/day + 1-hour lunch break) on rotating shifts (24/7 project operation).
• Vacation: 22 days of paid annual leave + Portuguese public holidays.