English Technical Customer Support – Ads | Lisbon, Portugal

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 83,000 - 139,000; Full time

Benefits offered by this job

Paid onboarding

Private health & dental insurance

22 days paid holiday

Modern campus with amenities

Job summary

Savior Artigos Texteis Lda in Lisbon is seeking a Technical Customer Expert – Ads Support for the English market. You will be the main contact for English-speaking clients, delivering high-quality assistance across digital ad platforms in a cutting-edge tech environment.

The role is based on-site in Lisbon, with 40-hour weeks and rotating shifts. A 12-month open-ended contract is possible, with potential for permanent status after two years.

Qualifications

• Fluent English required for client support.

Responsibilities

• Provide high-quality assistance for digital ad platforms and related tools.
• Serve as the primary contact for English-speaking clients in a fast-paced tech environment.
• Assist customers with troubleshooting and resolving issues related to ads.

Skills

English proficiency

Customer support

Job description

Are you passionate about cutting-edge technology and helping businesses succeed? Join our team in Lisbon as a Technical Customer Expert – Ads Support, supporting one of the world's leading American artificial intelligence companies!

In this role, you will be the primary point of contact for English-speaking clients, providing high-quality assistance for digital ad platforms and delivering exceptional service in a dynamic, tech-forward environment.

Position Overview

• Role: Technical Customer Support – Ads Support (English Market)
• Location: Lisbon, Portugal (Modern campus with easy access via Oriente Station)
• Schedule: Full-time (40 hours/week, 24/7 rotating shifts with schedules assigned 10 days in advance)
• Contract Type: Open-ended/Uncertain Term Contract (Foreseeable duration of 12 months, with eligibility for a permanent contract after 2 years)

What We Offer

Competitive Compensation

• Total Estimated Monthly Gross: €1,248.33 / month (based on a standard 22-working-day month)
• Base Salary: €938.00
• Pro-rated Holiday Allowance: €78.17 / month
• Pro-rated Christmas Allowance: €78.17 / month
• Meal Allowance: €154.00 / month tax-free (€7.00/day on a prepaid meal card)
• Performance Bonus: Up to €200.00 / month based on productivity and KPIs

Training & Perks

• Paid Onboarding: 15 working days (8 hours/day) compensated at €18.56 / day (fully exempt from social security taxes)
• Comprehensive Healthcare: Private Health & Dental Insurance active upon contract signature
• Paid Time Off: 22 days of annual paid holiday + Portuguese public holiday compensation
• Prime Workplace: Modern campus equipped with full amenities and seamless transport links

Ready to Boost Your Career in Lisbon?

If you're ready to combine your customer support skills with world‑class AI tech in one of Europe's most vibrant cities, we want to hear from you.