English-Speaking Customer Support

Cross Border Talents; Setúbal; On-site; EUR 11,000 - 18,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking English-speaking Customer Support Representatives to join an international project on-site. This role offers a practical entry point for fresh graduates to develop communication and problem-solving skills in a multicultural team.

You will handle phone, email, and chat inquiries, provide accurate guidance, and strive to deliver high-quality customer experiences while gaining experience in the international BPO sector and opportunities for

Qualifications

• Strong communication and interpersonal skills.
• Customer-oriented and willing to help others.
• Able to work full-time with rotating shifts and on-site in Lisbon.
• Fresh graduates welcome to apply.

Responsibilities

• Assist English-speaking customers through phone, email, and chat.
• Respond to customer questions and requests professionally.
• Resolve account-related and general customer support issues.
• Provide accurate information and guidance.
• Ensure a positive and high-quality customer experience.
• Work collaboratively within a multicultural team.

Job description

Location: Lisbon, Portugal Work Model: On-site Schedule: Full-time, 40 hours per week, rotating shifts Language: English Fresh Graduates Welcome

Start Your International Career in Lisbon Are you looking for an opportunity to begin your professional career in an international environment?

We are looking for English-speaking Customer Support Representatives to join an international project in Lisbon, Portugal.

This opportunity can be a great starting point for fresh graduates and early-career professionals who want to gain international BPO experience, strengthen their communication and problem-solving skills, and build a solid foundation for future career growth.

What You Will Do As part of an international customer support team, you will:

• Assist English-speaking customers through phone, email, and chat
• Respond to customer questions and requests professionally
• Resolve account-related and general customer support issues
• Provide accurate information and guidance
• Ensure a positive and high-quality customer experience
• Work collaboratively within a multicultural team

What We Are Looking For

• Strong communication and interpersonal skills
• Customer-oriented and willing to help others
• Comfortable working in a fast-paced environment
• Able to work full-time with rotating shifts
• Willing to work on-site in Lisbon
• Fresh graduates and candidates at the beginning of their careers are welcome to apply

Why Consider This Opportunity?

This role can be a strong first step into an international working environment.

You will have the opportunity to develop transferable skills in customer communication, problem-solving, teamwork, and professional English while gaining experience within the international BPO industry.

The company also provides internal career development and mobility opportunities, allowing employees to explore different career paths as they gain experience.

Interested? If you are interested in starting or developing your career in an international environment in Lisbon, we would be happy to hear from you.