Customer Experience Advisor - On-Site in Porto

Farfetch; Porto; Presencial; EUR 12 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training opportunities

Flexible benefits program

Resumo da oferta

Farfetch in Porto is seeking a Customer Service Advisor (English Speaker) to be the first contact for customers across email, phone and chat, ensuring quick, accurate responses and a positive customer experience. Your role includes guiding customers to product discoveries and resolving issues in alignment with company guidelines.

Based on a full-time on-site contract in Porto, you will collaborate with the Operations team, learn the platform's luxury partner catalog, and contribute to

Qualificações

• Minimum 1 year of customer service experience.
• Excellent written and spoken English.
• Strong IT skills with basic PC software knowledge.
• Clear communication and problem-solving abilities.
• Ability to multi-task and stay organized.

Responsabilidades

• Be the first point of contact across email, phone, and chat.
• Provide information and advisement on products and services.
• Own case resolution following company processes and guidelines.
• Handle demanding customers with professionalism and empathy.
• Collaborate with internal teams to address localization needs and support partners.

Conhecimentos

Customer service

English proficiency

IT skills

Communication

Multi-tasking

Attention to detail

Sports knowledge

Team player

Self-motivation

Descrição da oferta de emprego

Farfetch in Porto is seeking a Customer Service Advisor (English Speaker) to be the first contact for customers across email, phone and chat, ensuring quick, accurate responses and a positive customer experience. Your role includes guiding customers to product discoveries and resolving issues in alignment with company guidelines.

Based on a full-time on-site contract in Porto, you will collaborate with the Operations team, learn the platform's luxury partner catalog, and contribute to