Engineering Technical Support

PT2 Misys Spain Sl - Sucursal Em Portugal (Portugal Branch Of Misys Spain Sl); Lisboa; Híbrido; EUR 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Unlimited vacation

Hybrid working

Health insurance

Wellbeing program

Career development

Resumo da oferta

Finastra in Lisbon, Portugal, is seeking a Support Expert / MOE Integration Specialist to strengthen our treasury back‑office solutions team. You will ensure reliability of financial flows, manage system interfaces, and configure advanced setups for clients.

You will work with ERP, banking platforms, and payment tools, handle MT940/PAIN-like formats, and document fixes. The role demands strong SQL, multi-system data flow knowledge, and a proactive, collaborative mindset.

Qualificações

• Solid experience in advanced technical support, MOE, software integration, or application operations.
• Comfortable with software configuration and multi-system data flows.
• SQL skills for analyzing treasury data.
• Familiar with SWIFT, SEPA, EDI, XML, JSON formats and file transfers.

Responsabilidades

• Handle escalated technical incidents related to treasury modules (cash management, forecasting, reconciliation, reporting).
• Configure treasury back-office modules based on client requirements (account structures, workflows).
• Monitor and troubleshoot interfaces between ERP, banking systems, and payment platforms.
• Produce technical documentation and assist in upskilling Level 1/2 teams.

Conhecimentos

Advanced technical support

MOE integration

Software integration

SQL

SWIFT/SEPA

EDI/XML/JSON

3-tier architectures

Cloud environments

Treasury/Fintech experience

Descrição da oferta de emprego

Who are we?

At Finastra, we're a global leader in financial services software, dedicated to expanding access to financial services and shaping what's next for the industry. Our technology powers mission-critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

What will you contribute?

Looking for a Support Expert / MOE Integration Specialist to strengthen our technical support team within a fast-growing Fintech environment focused on treasury back‑office solutions. You will play a key role in ensuring the reliability of financial flows, managing system interfaces, handling advanced configuration, and supporting our clients’ treasury teams in their daily operations.

Responsibilities & Deliverables

• Advanced Technical Support (Level 2/3): Handle escalated technical incidents related to treasury modules (cash management, forecasting, reconciliation, reporting). Analyse logs, investigate anomalies, and diagnose issues affecting financial data, interfaces, or system performance. Resolve incidents involving financial exchange formats (SWIFT, SEPA, EDI, XML, CSV) and integrations with ERP systems or banking platforms. Identify root causes and propose corrective and preventive actions.
• Configuration & Advanced Setup: Configure treasury back‑office modules based on client requirements (account structures, workflows, consolidation rules, import/export formats). Manage data mappings between internal systems, ERPs, banks, and third‑party tools.
• Interface & Financial Flow Management: Monitor, maintain, and troubleshoot inter‑application interfaces: ERP, banking systems, payment platforms, accounting tools. Ensure data quality, consistency, and security across all financial exchanges. Work on banking flows such as MT940, CAMT, PAIN, PACS, BAI2, and secure transfer protocols (SFTP, API, webservices).
• Documentation & Continuous Improvement: Produce technical documentation, troubleshooting guides, and best‑practice procedures. Contribute to improving internal monitoring and diagnostic tools. Support the upskilling of Level 1/2 support teams.

Required Profile

• Solid experience in advanced technical support, MOE, software integration, or application operations.
• Comfortable with software configuration and multi‑system data flows.
• SQL skills for analysing and correcting treasury-related data.
• Knowledge of financial exchange formats: SWIFT, SEPA, EDI, XML, JSON, CSV.
• Understanding of 3-tier / n-tier architectures, microservices, and cloud environments.
• Experience in treasury, banking flows, or Fintech is a strong advantage.

Soft Skills

• Excellent analytical and problem-solving abilities.
• Rigorous, autonomous, and able to prioritise effectively.
• Strong communication skills and the ability to guide both internal teams and clients.
• Comfortable working in a high-stakes environment where financial flow reliability is critical.

Benefits

• Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well-being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.
• Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*
• Sustainability: Paid time off for volunteering and donation-matching opportunities to support causes that matter to you.
• Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.
• Our perks include paid holidays, flexible working hours, a pension plan, and comprehensive health initiatives.

Company Culture and Values

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves. Be unique. Be exceptional. Help us make a difference at Finastra. At Finastra, our team members are the driving force behind everything we do. We're building an environment where bold ideas thrive, careers flourish, and innovation is a shared journey. Whether you're a recent graduate ready to shape the future or a seasoned professional seeking your next challenge, you'll play a pivotal role in delivering software solutions that redefine what's possible in financial services. We believe growth is a shared commitment. That's why we offer a rich ecosystem of learning—from hands‑on training and mentorship to leadership development and industry certifications. You'll have the freedom to explore new paths, deepen your expertise, and make your mark in a global fintech that's built for the future. Our career development isn't just a program—it’s a promise. With access to cutting‑edge tools, a culture of collaboration, and a community that champions your success, you'll be empowered to lead, challenge, and create meaningful change. Because when we grow together, we innovate together—and that's how we shape what's next in finance. We offer incredible career opportunities and your work in close collaboration with fantastic colleagues globally to develop and launch innovative software solutions for our customers. There is a huge range of engaging projects where you can get stuck‑in and add value whilst taking advantage of our ongoing development opportunities to build and hone your skills in your chosen area. Join us to supercharge your career, collaborate with industry experts, and thrive in a nurturing environment that powers both your professional and personal growth With us, you can grow, innovate, and make a real impact. At Finastra, we are proud of the wide range of incentives and benefits we offer our employees globally, reflecting our core values: doing well by doing good, putting people first, and open opportunities. We go beyond statutory requirements to maximise our offerings, investing in flexible working policies, personal growth opportunities, and well‑being programmes. Highlights include our Flexible Vacation Policy, inclusive people policies, hybrid working framework, and comprehensive well‑being support through initiatives like the Employee Assistance Program, the wellbeing Champions and our monthly events and initiatives. Additionally, we emphasise sustainability through volunteering time off and donation matching, champion inclusion through multiple employee networks and cultural initiatives, and invest heavily in career and skills development. Recognition of our employees' efforts is integral, with our global recognition platform and regular employee feedback surveys shaping our inclusive and supportive workplace culture At Finastra, we are committed to creating a workplace where you feel valued and respected. We believe this environment drives innovation and we strive to build a team that reflects the varied backgrounds, perspectives, and experiences of our global ecosystem. This philosophy is at the heart of our culture and the way we work.

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