Enablement Project Lead: Customer Care & Aftersales

ZEISS Group; Lisboa; Híbrido; EUR 85 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Meal allowance

Flex benefits policy

Lenses discount

Resumo da oferta

ZEISS Group in Lisbon seeks an Enablement Project Lead – Customer Care & Aftersales to scale a global, customer-centric aftersales ecosystem for ZEISS XRX. You’ll align care, warranty, complaints, and service operations with cross-functional teams across markets.

The role emphasizes translating strategy into executable projects, building business cases, and delivering measurable outcomes in a fast-paced, international environment. Hybrid Lisbon location with travel.

Qualificações

• Bachelor’s or Master’s degree in Business, Economics, Engineering, Operations, Optical Science, or related field.
• Proven experience from concept to mobilization of projects, esp. in aftersales or service operations.
• Ability to translate needs into defined project concepts, objectives, and success criteria.
• Strong analytical and strategic thinking with data- and insight-driven approach.
• Experience leading cross-functional teams and stakeholder alignment.

Responsabilidades

• Lead conception, initiation, and mobilization of new after-sales initiatives.
• Translate strategic objectives into clear project concepts, scope, and success criteria.
• Assess feasibility and build business cases with costs, risks, and dependencies.
• Align stakeholders across customer care, logistics, IT, quality, and regional teams.
• Turn concepts into actionable plans and implementation roadmaps for rollout.
• Drive projects through initiation, mobilization, and delivery with measurable outcomes.
• Use customer insights and market data to identify opportunities and improvements.

Conhecimentos

Project leadership

Stakeholder management

Cross-functional collaboration

Analytical thinking

Requirements management

Jira experience

Strategic thinking

Customer-centric mindset

Formação académica

Bachelor’s or Master’s degree in Business or related field

Ferramentas

Jira

Descrição da oferta de emprego

ZEISS Group in Lisbon seeks an Enablement Project Lead – Customer Care & Aftersales to scale a global, customer-centric aftersales ecosystem for ZEISS XRX. You’ll align care, warranty, complaints, and service operations with cross-functional teams across markets.

The role emphasizes translating strategy into executable projects, building business cases, and delivering measurable outcomes in a fast-paced, international environment. Hybrid Lisbon location with travel.