Dynamics 365 Field Service Consultant: Adoption & Training

Ivy; Lisboa; Hybrid; EUR 42,000 - 62,000; Full time

Job summary

Ivy Partners is a Swiss consulting firm that helps businesses with strategic, technological, and organizational challenges. We seek a Dynamics 365 Field Service Consultant to provide first-line functional support, train users, and promote best practices across the organization.

Fluency in Portuguese and English is required, with at least 1 year of relevant experience. Join us to work closely with diverse business units, handle incidents, and contribute to successful deployments and user adoption

Qualifications

• Have at least 1 year of functional experience with Microsoft Dynamics 365 Field Service, including work orders, scheduling and asset management processes.
• Have experience with ticketing tools such as ServiceNow or Jira. Knowledge of Microsoft Power Platform is considered a plus.
• Have a business-oriented and functional mindset, with a strong focus on user needs rather than technical development.
• Are an excellent communicator, comfortable delivering training sessions and supporting users from different business areas.
• Learn quickly and adapt easily to different business environments.
• Are proactive, with growing autonomy and a problem-solving mindset.
• Are fluent in Portuguese and English.

Responsibilities

• Provide first-line functional support to Microsoft Dynamics 365 Field Service users, handling incidents, service requests and functional questions.
• Support different business units in the daily use of the solution, including work orders, resource scheduling and the mobile application.
• Run training sessions and provide guidance to end users.
• Drive user adoption of Dynamics 365 Field Service across the organisation and promote best practices.
• Identify and follow up on functional challenges, working closely with the project lead.
• Create and maintain user guides, training materials and knowledge base articles.
• Support functional testing and UAT activities for new releases and enhancements, gathering user feedback and proposing improvements.

Job description

Ivy Partners is a Swiss consulting firm that helps businesses with strategic, technological, and organizational challenges. We seek a Dynamics 365 Field Service Consultant to provide first-line functional support, train users, and promote best practices across the organization.

Fluency in Portuguese and English is required, with at least 1 year of relevant experience. Join us to work closely with diverse business units, handle incidents, and contribute to successful deployments and user adoption