Dutch Trust & Safety Specialist in Lisbon (With Relocation Package)

Cross Border Talents; Lisboa; On-site; EUR 45,000 - 64,000; Full time

Benefits offered by this job

Meal allowance

Health & life insurance

Relocation assistance

Onsite opportunities

Competitive salary

Job summary

Cross Border Talents in Lisbon is seeking a Trust & Safety Specialist to review user content, enforce guidelines, and safeguard the platform’s integrity.

You will collaborate with internal teams, handle user appeals with clarity, and help identify risks while benefiting from relocation support, meal allowance, health and life insurance, and onsite opportunities.

Join a collaborative team that values initiative, learning, and professional growth in a vibrant city.

Qualifications

• Proficiency in Dutch (C2).
• Proficiency in English (B1).
• EU citizenship or Portuguese residency card.
• At least one year of customer support experience.
• Strong analytical, leadership and communication abilities.
• Desire to learn and grow in the field.

Responsibilities

• Review user-generated content to ensure it follows platform guidelines.
• Enforce moderation standards across content types.
• Handle user appeals with clarity and professionalism.
• Collaborate with internal teams to meet compliance requirements.
• Monitor user behavior to identify risks and assist in mitigation.
• Suggest improvements to moderation processes and tools.

Skills

Dutch C2

English B1

Customer support

Analytical skills

Leadership

Communication

Job description

Dutch Trust & Safety Specialist in Lisbon (With Relocation Package)

Job Openings Dutch Trust & Safety Specialist in Lisbon (With Relocation Package)

About the job Dutch Trust & Safety Specialist in Lisbon (With Relocation Package)

Ready for a new beginning? Explore the energy of Lisbon — a city known for its stunning coastline, endless sunshine, and exciting career opportunities!

If you're passionate about creating a safe and respectful digital space, this could be the ideal role for you. Step into the position of Trust & Safety Specialist and play a key role in maintaining a positive online community.

Role Overview:

As a Trust & Safety Specialist, you'll review user-generated content to ensure it follows platform guidelines, addressing any issues as they arise. Your role is essential in safeguarding the platform's integrity and identifying potential risks.

Key Responsibilities:

• Review and assess text, images, videos, and links for adherence to community policies
• Enforce moderation standards fairly across all content types
• Handle user appeals with clarity and professionalism
• Collaborate with internal teams to meet compliance requirements
• Monitor user behavior to spot and mitigate potential risks
• Recommend improvements to moderation processes and tools to enhance efficiency

Requirements:

• Proficiency in Dutch (C2 level)
• Proficiency in English (B1 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in customer support
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field

Why Join Us?

• Competitive Salary: Your expertise and dedication are rewarded
• Meal Allowance: Support during your working hours
• Health & Life Insurance: Comprehensive benefits for your peace of mind
• Collaborative Team: Be part of a supportive and communicative work environment
• Relocation Assistance: Seamless support for your move
• Onsite Opportunities:Engage in an interactive and dynamic work environment