Dutch Tech Support Specialist - Consumer Electronics

Speakitjobs; Lisboa; Presencial; EUR 14 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Accommodation provided

Private health insurance

Meal allowance €7.63 net/day

Transport allowance €20/month

€100/month fixed bonus

€100/month performance bonus

Resumo da oferta

Speakitjobs in Portugal is seeking a Dutch-speaking Technical Support specialist to assist domestic appliance clients by phone and email. You will diagnose issues, perform initial troubleshooting across 60 processes, and escalate complex cases as needed.

Fluency in Dutch and English, plus prior customer service or tech support experience, are essential. The role includes relocation and benefits to support your career in a leading multinational company.

Qualificações

• Near native level of Dutch.
• Advanced level of English.
• Experience in customer service or tech support (preferred).
• Strong communication skills (phone and email).
• Ability to handle and troubleshoot technical issues efficiently.
• Familiarity with software programs.
• Cross-selling skills are a plus.

Responsabilidades

• Provide tech support via phone and email for domestic appliance clients.
• Conduct initial diagnostics and troubleshooting with 60 available processes.
• Escalate complex problems to appropriate departments.
• Enhance client satisfaction by proactively resolving issues and using resources like YouTube tutorials.
• Handle minor repairs, follow-up on orders, and address complaints.
• Utilize three software programs for the support process.
• Cross-sell products as needed.

Conhecimentos

Dutch language

English language

Customer service

Communication

Troubleshooting

Software familiarity

Cross-selling

Descrição da oferta de emprego

Speakitjobs in Portugal is seeking a Dutch-speaking Technical Support specialist to assist domestic appliance clients by phone and email. You will diagnose issues, perform initial troubleshooting across 60 processes, and escalate complex cases as needed.

Fluency in Dutch and English, plus prior customer service or tech support experience, are essential. The role includes relocation and benefits to support your career in a leading multinational company.