Dutch Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; Portugal; Presencial; EUR 20 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Fully Paid Training

Fully Paid Relocation Package

Monthly Performance Bonus

€1,500 Signing Bonus

Resumo da oferta

Mercier Consultancy Group seeks a Dutch-speaking Solutions Consultant to deliver high-quality technical and functional support to Dutch-speaking clients in Bulgaria. You will analyze complex queries, document resolutions, and ensure customer satisfaction while collaborating with internal teams.

The role requires native Dutch and strong English, with relocation to Sofia and on-site work. The position offers fully paid training, health insurance, a relocation package, a monthly bonus, and a €1,500

Qualificações

• Native or fluent Dutch (spoken and written) required.
• EU passport valid for employment in Bulgaria.
• Excellent problem-solving skills and passion for customer support.
• Strong English for internal reporting and teamwork.
• Thrives in an on-site multicultural Sofia environment.
• Professional demeanor and proactive learning attitude.

Responsabilidades

• Provide high-quality technical and functional support to Dutch-speaking clients across platforms.
• Analyze complex customer queries in the customer support sector to deliver prompt solutions.
• Maintain high customer satisfaction through professional, empathetic Dutch communication.
• Collaborate with internal departments to streamline support processes and enhance user experience.
• Document interactions and resolutions in the CRM system.
• Stay updated on service features and company policies to provide accurate information.
• Contribute to team success by meeting and exceeding KPIs and SLAs.

Conhecimentos

Dutch language

English language

Customer support

Problem solving

Communication

Descrição da oferta de emprego

Dutch Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, dedicated to connecting top-tier talent with world-class organizations. As a leader in European workforce solutions, we pride ourselves on facilitating career-defining opportunities that blend professional growth with exceptional quality of life.

Job Overview

We are currently seeking a motivated professional for a Dutch Speaking Solutions Consultant position in Bulgaria. This role is an incredible opportunity to join one of the most dynamic companies in the customer support services industry, helping you build a stellar career while living in a vibrant, historic European capital.

Key Responsibilities

• Provide high-quality technical and functional support to Dutch-speaking clients across various platforms.
• Analyze complex customer queries within the customer support services sector to deliver prompt and effective solutions.
• Maintain a high level of customer satisfaction through professional, empathetic, and expert communication in Dutch.
• Collaborate with internal departments to streamline support processes and enhance the user experience.
• Document all interactions and resolutions accurately within the internal Customer Relationship Management (CRM) system.
• Stay updated on the latest service features and company policies to provide accurate information to end-users.
• Contribute to the team’s success by meeting and exceeding performance KPIs and service level agreements.
• Native or fluent Dutch (spoken and written) is strictly required.
• Valid EU passport (mandatory for employment in Bulgaria).
• Exceptional problem-solving skills and a passion for the customer support services industry.
• Strong proficiency in English for internal reporting and team collaboration.
• Ability to thrive in an on-site, multicultural work environment in Sofia.
• Professional demeanor and a proactive approach to learning new technologies.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• €1,500 Signing Bonus (one-time)
• And Much More…

Life in Bulgaria

Choosing to relocate to Bulgaria opens the door to a unique lifestyle that balances modern convenience with rich history. Among the most popular jobs in Bulgaria, this role offers the perfect chance to enjoy the Mediterranean-influenced climate, affordable cost of living, and the energetic social scene found in Sofia. Bulgaria is rapidly becoming a premier hub for international professionals seeking both culture and career advancement.

As part of our commitment to your success, our fully paid relocation package ensures your move to Bulgaria is seamless and stress-free. From delicious local cuisine to breathtaking mountain landscapes and a booming tech scene, Bulgaria provides an exceptional quality of life. Discover why many professionals searching for Dutch‑speaking jobs are making the move to this beautiful country.