Dutch-Speaking Customer Support Specialist

FH Collective Academy; Porto; Remote; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Fully paid training

Onboarding and nesting support

Career progression opportunities

Work with international brands

Job summary

FH Collective Academy is seeking Dutch-speaking Client Service Representatives for a fully remote role based in Greece. You will support customers via phone, email and chat, handling inquiries across products, orders and warranties while ensuring high customer satisfaction.

The position offers a relocation package and a comprehensive onboarding program, with a structured training plan and opportunities to advance into mentoring or QA paths within an international team.

Qualifications

• Proficient Dutch (C1/C2) and English (B2–C1)
• Strong written and verbal communication skills
• Customer-oriented and solution-focused approach
• Ability to work in a fast-paced international environment

Responsibilities

• Provide customer support via phone, email and chat
• Handle inquiries related to products, orders, deliveries, payments and returns
• Provide after-sales support and assist with refunds and warranty claims
• Troubleshoot basic technical issues and guide product setup
• Create and manage customer cases accurately in CRM systems
• Escalate complex issues to relevant teams when needed
• Maintain timely updates on customer cases and records

Skills

Dutch (C1/C2)

English (B2–C1)

Communication skills

Problem solving

Multitasking

International environment

Tools

CRM software

Job description

Work remotely anywhere in Greece while enjoying the Mediterranean lifestyle. We are looking for Dutch-Speaking Client Service Representatives to join international teams in Greece. A full relocation package is offered to candidates relocating from other countries.

Working Location: This role is based in Greece. Work remotely anywhere in Greece.
Work Model: Remote
Starting Date: 01 January 2027
Language: Dutch – C1/C2 level
English: B2–C1, depending on the project
Compensation: €1,300 gross/month
* 14 months + performance-based bonus
Relocation Package: 4 weeks of hotel accommodation, airport pick-up, flight ticket, and real estate agency fee
Working Schedule: Monday–Friday, with occasional weekend shifts depending on the project (8 hours/day; 5 days/week)

Applicants must already have the legal right to work in Greece. Visa sponsorship is not available for this position.

Your Responsibilities

• Provide customer support via phone, email, and chat
• Handle inquiries related to products, services, orders, deliveries, payments, warranties, and repairs
• Provide after-sales support and assist with returns, replacements, refunds, and warranty claims
• Troubleshoot basic technical issues and guide customers through product setup and configuration
• Handle customer complaints professionally and provide appropriate solutions
• Create and manage customer cases accurately in CRM systems
• Investigate customer issues and determine the most appropriate solution
• Escalate complex cases to the relevant internal teams when necessary
• Provide customers with timely updates regarding their cases
• Complete back-office tasks and maintain accurate customer records
• Use internal tools and knowledge bases to research information and resolve inquiries
• Maintain a professional and customer-focused approach in every interaction

Requirements

• C1/C2 level of Dutch
• B2–C1 level of English, depending on the project
• Strong written and verbal communication skills
• Good problem-solving and multitasking abilities
• Customer-oriented and solution-focused approach
• Ability to work effectively in a fast-paced international environment

What We Offer

• 100% remote work from Greece
• Fully Paid and structured training
• Comprehensive onboarding and nesting support
• Opportunities for continuous learning and professional development
• Career progression opportunities, including potential paths into mentoring, training, Quality Assurance, or more specialized support roles
• The opportunity to work with internationally recognized brands and gain experience in customer service, technical support, sales support, and other areas

Imagine building your career in an international environment while enjoying Greece's beautiful surroundings, relaxed lifestyle, and year-round sunshine.