Dutch Fintech Company - Remote

Atlean World; Lisboa; On-site; EUR 20,000 - 30,000; Full time

Benefits offered by this job

Private Health Insurance

Portuguese Lessons

Career Growth

Ongoing Training

Central Location Office

Social Events

Job summary

Atlean World is seeking a Dutch-speaking customer service professional to join our Lisbon team. You will support users across banking, payments, cards, investments and account management while adhering to compliance and quality standards.

Training is provided and growth within a multinational company is encouraged. You will communicate clearly across channels, troubleshoot issues, escalate complex cases when needed, and maintain an empathetic, professional tone to deliver high service quality

Qualifications

• Native or advanced level of Dutch.
• B2 or higher level of English.
• Motivation to learn and grow.
• A friendly and positive attitude.
• Availability to start soon.

Responsibilities

• Support customers with questions about banking, payments, cards, investments and account management.
• Provide clear answers and solutions, always following the client's procedures and compliance rules.
• Troubleshoot issues, such as card problems, transactions, app access or account updates.
• Escalate complex cases to the correct internal departments when needed.
• Maintain high service quality, using an empathetic, professional tone and meeting defined performance metrics.

Skills

Dutch language

English language

Motivation to learn

Friendly attitude

Availability to start soon

Job description

Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.
Your Next Job, Without Boundaries!

As part of the Customer Service Department, you will support users by providing clear, accurate and friendly assistance across multiple channels. This includes handling inquiries related to banking, investing and account management while adhering to strict compliance and quality standards.

The activities

-Support customers with questions about banking, payments, cards,

investments and account management.

-Provide clear answers and solutions, always following the client's procedures and compliance rules.

-Troubleshoot issues, such as card problems, transactions, app access or account updates.

-Escalate complex cases to the correct internal departments when needed.

-Maintain high service quality, using an empathetic, professional tone and meeting defined performance metrics.

Requirements

• Native or advanced level of Dutch
• B2 or higher level of English
• Motivation to learn and grow
• A friendly and positive attitude
• Availability to start soon

Benefits

• Private Health Insurance from day one
• Free portuguese lessons
• Great opportunity to grow quickly within the company
• Excellent work opportunity in a dynamic leading multinational company;
• Stable work and career progression;
• Investment in training (ongoing training) and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Free company events and activities (Free Portuguese classes included) such as : social events, surf lessons, yoga, trekking)

Get to know more about Atlean World

Atlean World is going to be your recruitment partner during the whole journey!