Dutch & English-Speaking Customer Service Representative

CallForTalents; Porto; On-site; EUR 18,000 - 32,000; Full time

Benefits offered by this job

Welcome bonus

Food allowance

Shared accommodation

Job summary

CallForTalents in Porto, Portugal, is seeking fluent Dutch and English speakers for a Customer Service role on-site. You will handle Dutch-speaking inquiries, resolve issues with a customer-first approach, and support multiple markets while maintaining high accuracy.

A €4,000 welcome bonus is offered, paid in installments, plus daily food allowance and potential shared accommodation for relocating candidates.

Qualifications

• Fluent Dutch and written English at C1 level required.
• Strong customer service and communication skills.
• Ability to support multiple markets simultaneously.
• Excellent problem-solving and prioritization skills.
• Strong attention to detail and organization.

Responsibilities

• Handle Dutch-speaking customer inquiries and resolve issues.
• Provide empathetic, clear guidance and support to customers.
• Prioritize and manage multiple tickets while maintaining quality.

Skills

Fluent Dutch

English (C1)

Customer service

Communication

Stress management

Attention to detail

Empathy

Multimarket support

Job description

Location: Porto, Portugal

Work Model: On-site

Languages: Dutch & English

€4,000 Welcome Bonus

We are looking for fluent Dutch and English speakers to join our Customer Service team in Porto.

Key Requirements:

• Fluent Dutch, both written and spoken
• C1 level English
• Strong customer service and communication skills
• Ability to support multiple markets simultaneously
• Excellent problem-solving and prioritization skills
• Strong attention to detail and organization
• Ability to manage stress and handle disputes or emergencies
• Active listening and empathy when resolving customer issues
• Ability to retain and manage large amounts of information

Experience in healthcare, technical support, or knowledge of diabetes/medical devices is a plus.

Benefits

• €4,000 Welcome Bonus for Dutch speakers, paid in 12 monthly installments during the first year
• €7.63 food allowance per working day
• Shared accommodation available for up to 12 months for candidates relocating from outside Portugal