Dutch Customer Support Specialist

Cross Border Talents; Porto; Sur place; EUR 25 000 - 35 000; Plein temps

Avantages offerts par ce poste

Competitive salary package

Welcome bonus

Relocation support

Attendance bonus

Performance-based incentives

Private health insurance

Career development opportunities

Training and onboarding program

Résumé du poste

A global customer service company is seeking a Dutch-speaking Customer Service Representative to join its team in Porto. This role involves handling inquiries, supporting customers with accurate information, and ensuring a high-quality service experience in a regulated environment. Ideal candidates should be fluent in Dutch and English and have strong communication skills. The position provides competitive salary, private health insurance, and opportunities for career development.

Qualifications

• Fluent in Dutch and English, with minimum C1 level in English.
• Previous experience in customer service is an advantage.
• Strong communication and empathy skills are essential.

Responsabilités

• Handle customer inquiries via phone, email, or chat.
• Provide information and support regarding medical devices.
• Ensure accurate documentation of all interactions.
• Follow company procedures and compliance guidelines.
• Deliver high-quality customer service.
• Collaborate with internal teams to resolve customer requests.

Connaissances

Dutch (C1 level)

English (C1 level)

Communication Skills

Empathy

Problem-solving Mindset

Attention to Detail

Description du poste

About the Role

We are looking for a Dutch-speaking Customer Service Representative to join our global team in Porto. In this role, you will support customers with inquiries, provide accurate information, and ensure a high-quality service experience.

This position offers the opportunity to work in an international and regulated industry environment.

Key Responsibilities

• Handle customer inquiries via phone, email, or chat
• Provide information and support regarding medical devices
• Ensure accurate documentation of all interactions
• Follow company procedures and compliance guidelines
• Deliver high-quality customer service
• Collaborate with internal teams to resolve customer requests

Requirements

• Dutch and English (minimum C1 level English required)
• Previous experience in customer service is an advantage
• Strong communication and empathy skills
• Ability to work in a structured and regulated environment
• Problem-solving mindset
• Attention to detail and customer focus

What We Offer

• Competitive salary package
• Welcome bonus
• Relocation support
• Attendance bonus
• Performance-based incentives
• Private health insurance
• International work environment
• Career development opportunities
• Training and onboarding program

Why Join Us

This role provides an opportunity to grow within an international organization, working in a supportive environment focused on customer experience and quality service.

Application

Interested? Apply now or send your CV to:
[e-mail]