Dutch Customer Support in Porto | 4000 Euros Welcome Bonus

Cross Border Talents; Porto; Hybrid; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Competitive Salary

Language Bonus

Meal Allowance

Health & Life Insurance

Collaborative Team

Relocation Assistance

Hybrid Work

Job summary

Cross Border Talents in Porto is seeking a Customer Specialist for a Medical Devices Project. You’ll handle product and service inquiries via phone, email, chat, and other channels, ensuring accurate, timely assistance and a positive customer experience for a leading healthcare brand.

Fluent Dutch and English are required; EU citizenship or Portuguese residency; minimum 1 year in customer support. The role offers hybrid work, relocation assistance, and a competitive salary with language bonus.

Qualifications

• Minimum 1 year of experience in Customer Support.
• Fluent in Dutch (C1/C2) and English (C1).
• EU citizenship or Portuguese residency

Responsibilities

• Provide professional, friendly, and empathetic customer assistance through phone, email, chat, and other digital channels.
• Support customers with questions related to medical devices, products, orders, deliveries, accounts, and services.
• Provide clear and accurate information while following company policies and guidelines.
• Understand customer needs and provide appropriate solutions in a timely manner.
• Handle customer concerns and complaints professionally, escalating when required.
• Accurately document customer interactions, requests, actions, and resolutions in internal systems.
• Work with internal departments to investigate and resolve issues effectively.
• Maintain high standards of service quality, accuracy, productivity, and customer satisfaction.

Skills

Analytical thinking

Creative thinking

Communication skills

Job description

Grow Your Career in Customer Support – Medical Devices Project!

Are you passionate about customer service and interested in working within the healthcare industry? Join an international and supportive team where you’ll assist customers with medical device products and related services. If you’re empathetic, attentive to detail, and enjoy helping people find the right solutions, this is a great opportunity to develop your customer service skills while contributing to a meaningful industry.

Role Overview:

As a Customer Specialist on a Medical Devices Project, you’ll be responsible for supporting customers with a range of product and service-related requests. You’ll assist with product information, orders, accounts, deliveries, and general inquiries through phone, email, chat, and other digital channels. Your goal will be to provide clear, accurate, and timely assistance while ensuring a professional and positive customer experience for a leading healthcare brand.

Key Responsibilities:

• Provide professional, friendly, and empathetic customer assistance through phone, email, chat, and other digital communication channels.
• Support customers with questions related to medical devices, products, orders, deliveries, accounts, and services.
• Provide clear and accurate information while following company policies, procedures, and established guidelines.
• Understand customer needs and provide appropriate solutions in a timely and efficient manner.
• Handle customer concerns and complaints professionally, escalating technical or complex cases to the relevant teams when required.
• Accurately document customer interactions, requests, actions, and resolutions in internal systems.
• Work closely with internal departments to investigate and resolve customer issues effectively.
• Maintain high standards of service quality, accuracy, productivity, and customer satisfaction.
• Follow all applicable procedures and requirements when handling medical device-related inquiries.
• Keep up to date with product knowledge, internal processes, regulatory requirements, and industry standards through continuous training and development.

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (C1 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Experience: Minimum 1 year of experience in Customer Support
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why join us:

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Hybrid Work: Balance the best of in-office collaboration and remote flexibility