Dutch Customer Experience Pro — Global Support in Portugal

Francisco CI; Lisboa; Presencial; EUR 16 740 - 22 320; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully paid onboarding

Private health insurance

Competitive salary package

International multicultural work env.

Career progression opportunities

Continuous learning and upskilling

Resumo da oferta

Francisco CI in Lisbon is seeking Dutch-speaking Customer Experience Professionals to join our international team in Portugal. You will support customers via phone, email, and chat, ensuring accurate documentation and a seamless journey.

Ideal candidates have native Dutch skills (C1/C2) and strong English (B2), with excellent communication and a customer-centric mindset. The role offers paid onboarding, private health insurance from day one, competitive pay, and growth opportunities in a

Qualificações

• Native or near-native Dutch language skills (C1/C2)
• Good command of English, with a minimum B2 level
• Excellent verbal and written communication skills
• Strong interpersonal abilities and a positive, professional attitude
• Good problem-solving and analytical skills
• A customer-centric mindset and a genuine passion for delivering exceptional service
• The ability to work effectively in a target-driven, dynamic, and team-oriented environment
• Strong attention to detail and the ability to manage multiple customer requests efficiently

Responsabilidades

• Provide professional, friendly, and personalized support to customers through phone, email, and chat channels. Ensure that every interaction is accurately documented in internal systems and handled in line with company procedures.
• Deliver a seamless and high-quality customer journey by understanding customer needs, resolving requests efficiently, providing proactive follow-ups, and ensuring high levels of customer satisfaction.
• Assist customers with a wide range of post-sales queries, including order tracking, deliveries, warranties, returns, exchanges, cancellations, and refund processes.
• Support inbound sales activities by identifying customer needs, recommending relevant products or services, and contributing to commercial and revenue growth objectives.
• Process customer requests, update order-related information, and manage customer records with a high level of accuracy, confidentiality, and compliance with internal policies.
• Consistently achieve operational KPIs, quality standards, and quarterly performance objectives while maintaining a professional and customer-focused approach in every interaction.

Conhecimentos

Dutch language proficiency (native or近

English proficiency (B2)

Verbal communication

Written communication

Interpersonal skills

Problem solving

Customer-centric mindset

Teamwork in fast-paced environment

Descrição da oferta de emprego

Francisco CI in Lisbon is seeking Dutch-speaking Customer Experience Professionals to join our international team in Portugal. You will support customers via phone, email, and chat, ensuring accurate documentation and a seamless journey.

Ideal candidates have native Dutch skills (C1/C2) and strong English (B2), with excellent communication and a customer-centric mindset. The role offers paid onboarding, private health insurance from day one, competitive pay, and growth opportunities in a