Dutch Customer Advisor in Lisbon | Coffee Brand

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Competitive Salary

Language Bonus

Performance Bonus

Meal Allowance

Health & Life Insurance

Onsite Work

Professional Development

Job summary

Cross Border Talents in Lisbon is seeking a Customer Specialist to be the key contact for customers across phone, email, live chat, and other channels. You will assist with inquiries related to coffee products, orders, deliveries, payments, and services, delivering accurate information and practical solutions throughout the customer journey.

Ideal candidates are fluent in Dutch and English, possess strong analytical and communication skills, and are proactive.

Qualifications

• Fluent in Dutch (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residency
• Strong analytical, creative, and communication abilities
• Professional, detail-oriented, proactive and eager to learn in CS

Responsibilities

• Provide friendly, professional customer support through phone, email, live chat, and other channels.
• Respond to inquiries about coffee products, orders, deliveries, payments, and services.
• Understand customer needs and provide accurate, timely solutions.
• Guide customers through ordering processes and product information.
• Handle concerns and complaints professionally and with a solutions mindset.
• Record interactions and resolutions accurately in internal systems.
• Refer complex cases to appropriate departments when needed.
• Collaborate with internal teams to resolve issues and meet KPIs.
• Stay informed about products, policies, and procedures through training.

Job description

Build Your Career in Customer Support – Coffee Brand!

Are you passionate about customer service and enjoy helping people find the right solutions? Join an international, customer-focused team representing a well-known coffee brand, where you’ll contribute to delivering excellent service and creating positive customer experiences.If you are a good communicator, attentive to detail, and enjoy working in a dynamic environment, this opportunity is a great way to develop your customer support skills while gaining experience with an international brand.

Role Overview:

As a Customer Specialist, you will be a key contact for customers, assisting them with inquiries and requests related to coffee products, orders, deliveries, payments, and available services.

You will provide support through phone, email, live chat, and other communication channels, ensuring customers receive accurate information, practical solutions, and a smooth experience at every stage of their journey.

Key Responsibilities:

• Provide friendly, professional, and efficient customer support through phone, email, live chat, and other communication channels.
• Respond to customer inquiries about coffee products, orders, deliveries, payments, and general product or service information.
• Understand customer needs and provide accurate, timely, and effective solutions.
• Guide customers through ordering processes, product information, and relevant services.
• Handle customer concerns, complaints, and product-related issues with professionalism and a solution-oriented approach.
• Record customer interactions, requests, and resolutions accurately in internal systems.
• Refer complex or exceptional cases to the appropriate departments when necessary.
• Collaborate with internal teams to investigate customer concerns and ensure timely resolution.
• Meet established KPIs related to customer satisfaction, service quality, productivity, and response times.
• Stay informed about coffee products, brand offerings, company policies, and customer service procedures through ongoing training and development.

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Competitive Salary: Attractive compensation that reflects your skills and experience.
• Language Bonus: Additional financial reward for your language proficiency.
• Performance Bonus: Recognition and rewards for achieving your targets and delivering excellent results.
• Meal Allowance: Daily support to help cover your meal expenses.
• Health & Life Insurance: Comprehensive coverage for your well-being and peace of mind.
• Onsite Work: Work from a professional and collaborative office environment.
• Professional Development: Ongoing training and opportunities to grow your skills and career.