Digital Sales Representative

Zendesk Group; Lisboa; Presencial; EUR 30 000 - 50 000; Tempo integral

Resumo da oferta

A leading customer experience company in Lisbon is seeking a motivated Digital Sales Representative to enhance customer engagement through inbound leads. This role requires excellent communication skills and a passion for Zendesk technology. Ideal candidates will possess over a year of sales experience and excel in a dynamic environment while contributing to revenue targets. The position allows for a hybrid work model, requiring in-office attendance for three days a week, fostering teamwork and collaboration.

Qualificações

• 1+ years of sales experience, preferably in software/SaaS.
• Ability to thrive in a fast-paced environment.
• Experience handling customer inquiries and providing solutions.

Responsabilidades

• Respond to inbound leads and existing customers through chat and email.
• Conduct discovery calls and provide product demos.
• Meet SLAs and KPIs for response and revenue targets.

Conhecimentos

Excellent written communication skills in English

Outstanding organizational skills

Ability to multitask

Passion for Zendesk technology

Descrição da oferta de emprego

Digital Sales Representative page is loaded## Digital Sales Representativeremote type: In Officelocations: Lisbon, Portugaltime type: Full timeposted on: Publié aujourd'huijob requisition id: R34144## Job Description**Digital Sales Representative**We're looking for: A motivated self-starter who can handle a high-velocity sales approach while providing an excellent customer experience! Our Digital Inside Sales Specialists are at the forefront of our customer experience for both new and existing customers of Zendesk. In the role, you will become a product expert and articulate the value of Zendesk to an informed buyer. You will do this by providing several touch points across the customer journey to help them have an informed buying decision. This is a new team at Zendesk, so you will be one of the founding members in what will be a fast-growing area for our business. Ideal candidates joining our team will bring a consistent track record in achieving targets; Software/SaaS experience is a plus. Working from Zendesk’s Lisbon office is required 3 days per week.## **Responsibilities*** Respond to a large number of inbound leads and existing customers through various channels, primarily through chat and email.* Actively resolve prospect and customer inquiries to drive online business conversion rates* Become an expert on Zendesk products* Be the voice of our customers; understand their needs and make them champions* Conduct discovery calls, provide demos and help customers see the value in purchasing Zendesk.* Meet or exceed SLAs and KPIs established for the role, including but not limited to: ticket volumes, response and resolution times, and productivity. You will also have a shared revenue target to contribute to.* Exceed activity, pipeline, and revenue goals on a weekly basis## **Required*** Excellent written communication skills in English. A secondary language of French, Dutch or Arabic is desired, but not required* Will require working with clients/prospects across Zendesk’s global market* 1+ years of sales experience; software/SaaS experience preferred* Real passion for Zendesk technology and quick ability to learn tools and processes* Outstanding organizational skills, with the ability to multitask a high volume of opportunities at all times* Ability to thrive in a fast-paced environment, think strategically and excel at tactical execution against a task* Work in-office 3 days per weekHybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.**The intelligent heart of customer experience**Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [e-mail] with your specific accommodation request.