Digital Operations Coordinator

Publicis Groupe Portugal; Lisboa; Hybrid; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Growth opportunities

Free online training

Partner certifications

Work from anywhere

Hybrid schedule

Job summary

Publicis Groupe Portugal is seeking a Digital Operations Coordinator to oversee operational coordination of multiple brands for a strategic client, ensuring efficient digital project delivery and strong client relationship management.

The role emphasizes project management, cross-functional team coordination, and stakeholder management, with regular interaction with global teams and the Publicis network to align strategy and ensure consistent execution across markets.

Qualifications

• Experience coordinating digital projects across multiple brands.
• Ability to manage timelines, budgets, and resources.
• Strong communication with local and international teams.

Responsibilities

• Act as the main operational point of contact for client brands.
• Build and maintain relationships with local and global stakeholders.
• Coordinate end-to-end digital projects from briefing to delivery.
• Define timelines, priorities, resources, and dependencies.
• Coordinate multidisciplinary teams across Creative, Production, Data, CRM, Social Media and WebOps.
• Monitor performance and ensure quality and compliance with standards.

Skills

Project management

Stakeholder management

Team coordination

Multidisciplinary collaboration

Job description

Publicis Groupe, the world's second-largest communications group, is a solutions platform that is present in more than 100 countries and has more than 98,000 employees. With a unique work philosophy known as The Power of One, it puts clients at the center by promoting the growth of their business through creative agencies such as Publicis, Leo Burnett, Publicis Health, Wysiwyg, Nurun, and Digitas, along with media agencies like Zenith, Starcom, Spark, and Performics, and areas of transversal knowledge.

Publicis Groupe links Creativity, Technology, and Data, offering a value proposition that effectively connects brands and consumers.

Overview

The Digital Operations Coordinator will be responsible for the operational coordination of multiple brands for one of the agency's strategic clients, ensuring the efficient implementation of digital projects, effective client relationship management, and seamless collaboration between local and international teams.

This role will have a strong focus on project management, multidisciplinary team coordination, and stakeholder management, including regular interaction with the client's global teams and the Publicis network. The Digital Operations Coordinator will ensure strategic and operational alignment, as well as consistency in project execution across different markets.

Responsibilities

Client & Stakeholder Management

• Act as the main operational point of contact for multiple client brands.
• Build and maintain trusted relationships with local and global stakeholders.
• Participate in alignment meetings with international teams, ensuring the effective implementation of global guidelines across local markets.
• Ensure clear and effective communication between the client, local teams, and global coordination teams.
• Prepare status reports, progress presentations, and action plans tailored to different stakeholder levels.

Global Coordination

• Work closely with global account teams, ensuring execution plans are aligned with the defined international strategy.
• Coordinate the local implementation of global campaigns, initiatives, and projects.
• Ensure the sharing of best practices, processes, and learnings across markets.
• Identify risks, dependencies, and escalation needs with global teams.
• Ensure consistent quality of deliverables and compliance with the account's international standards.

Project Management

• Coordinate end-to-end digital projects, from briefing through to final delivery.
• Define timelines, priorities, resources, and dependencies.
• Manage multiple projects simultaneously across different brands and stakeholders.
• Monitor timelines, quality, budgets, and achievement of project objectives.
• Anticipate risks and implement corrective actions whenever necessary.

Team Coordination

• Coordinate multidisciplinary teams across Creative, Production, Data, CRM, Social Media, and WebOps.
• Ensure alignment between the different teams and areas involved in each project.
• Facilitate collaboration between local teams, Centres of Excellence, and international stakeholders.
• Foster a culture of operational excellence and continuous improvement.

Digital Operations

• Ensure the operational implementation of digital campaigns, platforms, websites, content, and integrated marketing initiatives.
• Monitor performance and operational efficiency indicators.
• Ensure compliance with the processes, workflows, and quality standards defined by both the agency and the client.
• Identify opportunities for process optimisation and automation.

Why Join Us

Because we offer reasons such as:

• Growth Opportunities: You can advance in your career not only through the experience of working with major clients but also by accessing local and global training programs specialized according to your role, covering both technical and soft skills.
• Free Online Training: You can access unlimited courses from LinkedIn Learning and Udemy Catalogs through our artificial intelligence platform, Marcel.
• Partner Certifications: You'll have the opportunity to obtain certifications from industry giants such as Meta, Google, or Amazon.
• Work from anywhere: Telecommute up to 6 weeks from over 100 countries with our WorkYourWorld program.
• Work-Life Balance: Enjoy a hybrid model with up to two days working from home. Full remote during Easter, Christmas, and 3 weeks in Summer. Flexible work start schedule.

At Publicis Groupe, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals regardless of their background. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any individual’s status in any group or class protected by law.

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.

This opportunity does not provide relocation support.