Italian-Speaking Customer Service Representative

Cbtalents; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attendance-based bonus available

Food allowance provided

On-site position in Lisbon, Portugal

Shared accommodation may be available

Resumo da oferta

CBTalents in Lisbon is seeking an Italian-speaking Customer Service Representative to support customers in Italian and English within digital marketing and paid campaigns.

This on-site role offers an attendance-based bonus, food allowance, and accommodation options. You will help customers navigate advertising platforms, assist with paid campaigns, and collaborate with an international team in Lisbon.

Qualificações

• Fluency in Italian and English is required.
• Experience in paid campaigns is mandatory.
• Degree in Marketing or related field is required.
• Experience in Digital Marketing and Advertising Technology is preferred.

Responsabilidades

• Provide professional customer support in Italian and English.
• Assist customers with enquiries related to digital platforms and services.
• Help customers with paid campaign management tools and processes.
• Maintain professional, helpful, and customer-focused interactions.
• Work independently and collaboratively with the team.

Conhecimentos

Italian language

English language

Customer service

Formação académica

Bachelor's degree in Marketing or related field

Descrição da oferta de emprego

Job Overview

Are you fluent in Italian and English, have experience in digital marketing, and enjoy helping customers navigate digital advertising platforms?

We are looking for an Italian-Speaking Customer Service Representative to join an international team in Lisbon, Portugal. In this on-site role, you will use your Italian and English language skills to support customers while working in an environment connected to digital advertising, social media, and paid campaign management.

This opportunity is particularly suited to professionals with experience in managing paid campaigns, digital marketing, or advertising technology who want to combine their technical knowledge with strong customer service skills.

What We Offer

• Attendance-based bonus available, according to the applicable employment conditions.
• Food allowance provided.
• On-site position in Lisbon, Portugal.
• Opportunity to work in an international and multicultural environment.
• Experience in a role connected to digital advertising and advertising technology.
• Opportunity to apply and develop your knowledge of paid campaign management.
• Professional experience supporting customers and digital platforms.
• Opportunity to further develop your communication, problem-solving, and customer service skills.
• Shared accommodation may be available for eligible candidates, according to the applicable conditions.
• Utilities included as part of the applicable accommodation arrangement.

Key Responsibilities

As part of the customer service team, you will provide professional support in Italian and English, helping customers navigate and make effective use of digital advertising and social media-related platforms.

Your responsibilities will include:

• Provide professional customer support in Italian and English.
• Assist customers with enquiries related to the supported digital platforms and services.
• Use your knowledge of digital advertising to help customers with relevant requests.
• Support customers using paid campaign management tools and processes.
• Provide clear and accurate information throughout customer interactions.
• Help resolve customer questions and concerns efficiently.
• Maintain a professional, helpful, and customer-focused approach.
• Work independently while collaborating effectively with the wider team.
• Follow established procedures and service standards.
• Contribute to a positive and efficient customer experience.

Requirements

• Fluent Italian and English proficiency.
• Previous experience in paid campaign management is mandatory.
• Degree in Marketing or a related field.
• Previous experience in Digital Marketing.
• Experience in a Contact Centre or Service programme within an Advertising Technology company is an advantage.
• Familiarity with social media products.
• Basic understanding of digital advertising.
• Strong customer service and communication skills.
• Customer-focused and solution-oriented mindset.
• Ability to work independently.
• Ability to collaborate effectively as part of a team.

Working Conditions

• On-site position in Lisbon, Portugal.
• Initial schedule operating from Monday to Sunday.
• Initial working hours between 07:00 and 19:00.
• Two initial shift options: 07:00–16:00 or 10:00–19:00.
• Future schedule may move to a 24/7 operation, subject to client confirmation.
• Future schedules may include rotational shifts.
• Two rotational days off per week under the future 24/7 schedule.
• Shared accommodation may be available for eligible candidates for a limited period, according to the applicable conditions.

Ready to Put Your Digital Marketing Skills into Action?

If you speak Italian and English, have experience with digital marketing and paid campaigns, and enjoy helping customers get the most out of digital platforms, this could be an excellent next step in your career.

Join an international team in Lisbon, build on your experience in digital advertising and customer support, and use your expertise to help customers navigate an evolving digital environment.