Digital Customer Support & Performance Insights Specialist

Bayerische Motoren Werke Aktiengesellschaft; Oeiras; Presencial; EUR 40 000 - 65 000; Tempo integral

Resumo da oferta

BMW Group Portugal is seeking an experienced professional to join the Customer Support Communications & Digital team in Oeiras. You will monitor Lead Management performance, report dealer incentives, and analyze key journey KPIs to enhance the digital customer experience across Portugal and Spain.

Requirements include at least 5 years in the automotive sector and 3 years in aftersales marketing, with strong analytical and stakeholder management skills.

Qualificações

• Minimum 5 years of experience in the automotive sector.
• Minimum 3 years of experience in aftersales marketing.
• Strong analytical mindset with KPI monitoring and business performance management.
• Proactive, structured and results-oriented with cross-functional collaboration.

Responsabilidades

• Support monitorization and reporting Lead Management performance including Workshop Visit Rate and feedback.
• Report and extract information about dealer bonuses, incentives, and performance follow-up activities across Iberia.
• Monitor and analyze Convenient Journey KPIs including Online Payment, OAS, CCR Car Park & Service, and dealer throughput.
• Support improving digital customer journey solutions and online appointment systems.
• Implement and promote digitalization of the customer support process ensuring alignment between Portugal and Spain.

Conhecimentos

Analytical mindset

KPI monitoring

Cross-functional project management

Stakeholder management

Fluent English Portuguese

Ferramentas

MS Office

Descrição da oferta de emprego

BMW Group Portugal is seeking an experienced professional to join the Customer Support Communications & Digital team in Oeiras. You will monitor Lead Management performance, report dealer incentives, and analyze key journey KPIs to enhance the digital customer experience across Portugal and Spain.

Requirements include at least 5 years in the automotive sector and 3 years in aftersales marketing, with strong analytical and stakeholder management skills.