Data-Driven Business Analyst – Insights & Workforce

FedEx; Porto; Presencial; EUR 50 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Tuition Assistance Program

Employee Assistance Program

Flexible hybrid working arrangements

Resumo da oferta

FedEx is seeking a Business Analyst – Data, Insights & Workforce Management (Global Trade Services) in Porto to transform data into actionable insights supporting workforce planning and operational excellence across Europe.

You will partner with Operations, Planning & Engineering, Technology, Compliance, and Data & AI teams to deliver reporting solutions, governance processes, and data-driven improvements in a dynamic, international environment.

Qualificações

• Strong analytical and problem-solving skills.
• Ability to convert complex business challenges into practical solutions.
• Excellent communication and stakeholder management capabilities.
• Experience documenting business requirements, user stories, and process workflows.
• Ability to work effectively in cross-functional and international environments.
• Fluency in English, both written and verbal.
• Willingness to travel within Europe when required (up to 25%).

Responsabilidades

• Partner with Operations, Compliance, Technology, and Data & AI teams to identify opportunities for productivity and process improvements.
• Gather, analyze, and document business requirements for data, reporting, workforce management, and transformation initiatives.
• Support the development of Power BI dashboards and operational performance reporting.
• Analyze data to identify trends, risks, and opportunities for improvement.
• Gather and document business requirements for Workforce Management capabilities including Forecasting & Scheduling, Time & Attendance Tracking, Performance Management & Analytics, Employee Self-Service, and Compliance & Risk Management solutions.
• Support AI governance and compliance activities, including documentation, controls, and audit requirements.
• Facilitate workshops, stakeholder discussions, user testing, and adoption activities.
• Translate business challenges into scalable data, reporting, and technology solutions.
• Support implementation of strategic workforce management, telephony, and operational performance initiatives.
• Facilitate workshops, process reviews, and requirements discussions.
• Support user acceptance testing (UAT), solution adoption, and change management activities.

Conhecimentos

Analytical thinking

Stakeholder management

Business requirements

Cross-functional collaboration

Data storytelling

Formação académica

Degree in Business, Engineering, Information Systems, Data Analytics, or related field

Ferramentas

Power BI

Reporting tools

Descrição da oferta de emprego

FedEx is seeking a Business Analyst – Data, Insights & Workforce Management (Global Trade Services) in Porto to transform data into actionable insights supporting workforce planning and operational excellence across Europe.

You will partner with Operations, Planning & Engineering, Technology, Compliance, and Data & AI teams to deliver reporting solutions, governance processes, and data-driven improvements in a dynamic, international environment.