Danish-Speaking Customer Support Agent (Chat & Email)

WW Talents; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Hotel accommodation

Flight ticket provided

Airport pick-up

Real estate fee coverage

Comprehensive onboarding

Career development

Multicultural environment

Resumo da oferta

WW Talents is seeking a Danish-speaking Customer Support Agent to join an international team in Greece. You will handle chat and email inquiries from content creators and partners, resolving account issues and monetization questions while delivering an outstanding customer experience.

The role requires native or near-native Danish and fluent English, strong written communication, and solid computer skills. On-site in Athens with relocation support and onboarding training are offered.

Qualificações

• Native Danish language required.
• Fluent English (C1) required.
• Excellent written communication and strong computer literacy.
• Typing speed of 25 wpm with 85% accuracy.
• Customer support experience is an asset.

Responsabilidades

• Provide professional customer support via chat and email.
• Assist customers with account settings, content management, and troubleshooting.
• Support inquiries related to monetization, account recovery, and partner programs.
• Handle appeals regarding content removals and channel suspensions.
• Answer questions about channel performance, subscriber growth, and analytics.
• Manage approximately 20–25 customer cases per day while maintaining high-quality service.
• Accurately document customer interactions.
• Continuously learn new tools, products, and processes.

Conhecimentos

Danish language (native)

English language

Typing 25 wpm

Microsoft Office

Google Ads knowledge

Customer support experience

Ferramentas

Microsoft Office

Descrição da oferta de emprego

WW Talents is seeking a Danish-speaking Customer Support Agent to join an international team in Greece. You will handle chat and email inquiries from content creators and partners, resolving account issues and monetization questions while delivering an outstanding customer experience.

The role requires native or near-native Danish and fluent English, strong written communication, and solid computer skills. On-site in Athens with relocation support and onboarding training are offered.