Danish Customer Service Advisor On-Site in Porto

JoB Training & Coaching; Porto; Presencial; EUR 13 000 - 18 000; Tempo integral

Resumo da oferta

JoB Training & Coaching in Porto is seeking a Danish-speaking Customer Service Advisor to join an on-site team handling passenger inquiries, bookings, and travel-related support. You will manage calls, emails and chat, provide guidance on reservations and policies, document interactions, and work with internal teams to resolve complex cases.

The role emphasizes empathy, patience and strong communication in a fast-paced, collaborative environment, with structured training and long-term

Qualificações

• Patience, empathy and strong communication skills required.

Responsabilidades

• Manage incoming calls, emails and chat interactions from Danish-speaking customers.
• Provide guidance on reservations, schedules, service policies, procedures, and travel-related assistance.
• Document interactions and ensure customers feel supported.
• Collaborate with internal teams to resolve complex cases and provide accurate information.

Conhecimentos

Danish language

Communication

Empathy

Customer service

Descrição da oferta de emprego

ENGLISH

We are seeking a Danish-speaking Customer Service Advisor to join an on-site team in Porto that provides support for passengers, bookings, and travel-related inquiries. This role is ideal for someone who enjoys assisting customers, solving problems in real time, and creating smooth service experiences for individuals worldwide.

We are seeking a Danish-speaking Customer Service Advisor to join an on-site team in Porto that provides support for passengers, bookings, and travel-related inquiries. This role is ideal for someone who enjoys assisting customers, solving problems in real time, and creating smooth service experiences for individuals worldwide.

Your primary responsibility will be to manage incoming calls, emails, and chat interactions from Danish-speaking customers. You will provide guidance regarding reservations, schedules, service policies, procedures, and travel-related assistance. You will handle questions, clarify details, document interactions, and ensure that customers feel supported throughout their experience. You will also work with internal teams to resolve more complex cases, ensuring that every customer receives accurate and timely information.

This position requires patience, empathy, strong communication skills, and a highly service-oriented approach. You will receive structured training to prepare you for the tools, systems, and workflows used in daily operations. You will work closely with team leaders and quality specialists who help ensure you deliver clear and consistent information. You will also contribute to identifying common challenges and recommending improvements that enhance customer satisfaction.

The environment is dynamic, multicultural, and collaborative. You will join a team that values professionalism, reliability, and positive interaction. This role suits individuals who enjoy fast-paced service tasks, who thrive in structured schedules, and who prefer in-person teamwork instead of remote work.

If you speak Danish fluently and want to work in customer service with stable long-term opportunities, this position provides a strong foundation for career development in service operations, quality, and communication roles.

Working Conditions

Location: Porto On-Site

Schedule: Monday to Friday, 08:0017:00

Days off: Saturday and Sunday

DANSK

Vi søger en dansktalende Customer Service Advisor til et on-site team i Porto, som håndterer kundehenvendelser inden for rejser, reservationer og generel servicestøtte. Rollen passer perfekt til personer, der kan lide at hjælpe kunder, løse problemer hurtigt og skabe trygge oplevelser for rejsende fra hele verden.

Dine primære opgaver omfatter besvarelse af opkald, e-mails og chatbeskeder fra dansktalende kunder. Du giver information om reservationer, tidsplaner, procedurer og rejserelaterede spørgsmål. Du dokumenterer henvendelser, forklarer detaljer tydeligt og sørger for, at hver kunde føler sig ordentligt vejledt. Når mere komplekse situationer opstår, samarbejder du med interne teams for at sikre korrekte løsninger.

Stillingen kræver empati, ro, stærke kommunikative evner og en professionel tilgang til service. Du får grundig oplæring i systemer, procedurer og værktøjer, som bruges i det daglige arbejde. Teamet arbejder tæt sammen, og du får løbende støtte fra ledere og kvalitetsmedarbejdere for at sikre høj kundetilfredshed.

Miljøet er internationalt og samarbejdsorienteret, og rollen er velegnet til kandidater, der foretrækker faste arbejdstider og on-site teamsamarbejde. Hvis du taler dansk flydende og ønsker stabil udvikling inden for kundeservice, tilbyder denne mulighed et solidt fundament for din karriere.

Arbejdsbetingelser

Placering: Porto On-Site

Arbejdstid: Mandag til fredag, 08:0017:00

Fridage: Lørdag og søndag