Czech Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; Portugal; Presencial; EUR 17 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully Paid Training

Health Insurance

Relocation Package

Monthly Bonus

Signing Bonus

Resumo da oferta

Mercier Consultancy Group is seeking a Czech Speaking Solutions Consultant to join a premier European operation in Sofia, Bulgaria. You will provide high-level Czech-language support, drive customer satisfaction, and act as a brand ambassador within a global team.

The role requires native or fluent Czech, strong English, and excellent communication skills. EU passport is mandatory for seamless employment and relocation assistance is provided.

Qualificações

• Native or fluent Czech (spoken and written) is mandatory.
• Valid EU passport to facilitate employment in Bulgaria.
• Strong communication skills suited for customer service.
• Ability to work on-site in Sofia, Bulgaria as part of an international team.
• Strong proficiency in English to ensure cross-department collaboration.
• Previous experience in customer service or similar role is advantageous.

Responsabilidades

• Provide high-level Czech-language support to resolve complex inquiries.
• Act as a brand ambassador, ensuring excellence in customer interactions.
• Analyze customer requirements to offer effective solutions that improve satisfaction and loyalty.
• Maintain documentation of all communications and resolutions in the internal database.
• Collaborate with international teams to identify trends and improve service delivery processes.
• Proactively troubleshoot and elevate issues requiring deeper technical intervention.
• Meet and exceed performance indicators for the Customer Support Services department.

Conhecimentos

Czech language

English language

Customer service

Communication skills

Descrição da oferta de emprego

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO services, we specialize in bridging the gap between exceptional multilingual professionals and industry-leading companies seeking to optimize their operations through expert talent acquisition.

Job Overview

We are currently scouting for a talented individual to join a prominent organization for a Czech Speaking Solutions Consultant position in Bulgaria. This role is a unique opportunity to advance your career in the dynamic Customer Support Services industry while enjoying the vibrant lifestyle that makes our open jobs in Bulgaria so highly sought after by international professionals.

Key Responsibilities

• Provide high-level support and consultancy to customers in the Czech language to resolve complex technical or service inquiries.

• Act as a brand ambassador, ensuring excellence in all customer interactions within the Customer Support Services sector.

• Analyze customer requirements to offer effective solutions that improve satisfaction and brand loyalty.

• Maintain detailed documentation of all customer communication and resolution steps in the company’s internal database.

• Collaborate with international teams to identify trends and improve overall service delivery processes.

• Proactively troubleshoot and elevate issues that require deeper technical intervention or management review.

• Meet and exceed performance indicators, contributing to the overall success of the Customer Support Services department.

  • Native or fluent Czech (spoken and written) is mandatory for this position.
  • Valid EU passport (mandatory) to facilitate seamless employment in Bulgaria.
  • Strong communication skills with a professional, customer-centric mindset suitable for the Customer Support Services industry.
  • Ability to work on-site in Sofia, Bulgaria, as part of a high-performance international team.
  • Strong proficiency in English to ensure smooth cross-departmental collaboration.
  • Previous experience in customer service or a similar client-facing role is considered an advantage.

What We Offer

• Competitive Monthly Salary

• Fully Paid Training programs to ensure your success in the role.

• Comprehensive Health Insurance coverage.

• Fully Paid Relocation Package (flight, transfer, and hotel accommodation provided).

• Monthly Performance Bonus to reward your commitment and excellence.

• €1,500 Signing Bonus (one-time) for all successful new hires.

• Professional growth opportunities within one of the best Czech-speaking jobs in Europe.

Life in Bulgaria

Bulgaria is rapidly becoming a top-tier destination for professionals, offering a perfect blend of rich history, modern convenience, and stunning natural landscapes. Living in Bulgaria means enjoying a pleasant climate, vibrant nightlife, and a deeply welcoming culture that makes settling in a seamless experience for those looking for Czech-speaking jobs abroad.

With a low cost of living and a high quality of life, your move to Bulgaria will be an exciting lifestyle upgrade. From local culinary delights to the bustling expat community, Bulgaria provides an unparalleled backdrop for your next career move as a Czech Speaking Solutions Consultant.