Czech Speaking Customer Support Representative - Work In Sofia, Bulgaria

Mercier Consultancy Group; Portugal; Presencial; EUR 17 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive monthly salary

Fully paid training

Comprehensive health insurance

Fully paid relocation package (flight,

Monthly performance bonus

€1,500 signing bonus

Career development opportunities

Resumo da oferta

Mercier Consultancy Group is seeking a Czech Speaking Customer Support Representative to join our team in Sofia, Bulgaria. This role focuses on delivering high-quality assistance to Czech-speaking clients via phone, email, and live chat, while supporting major international brands within the customer service sector.

You will work in a fast-paced, globally oriented environment, with relocation support, comprehensive training, and opportunities for career growth in an international setting.

Qualificações

• Native or fluent Czech (spoken and written) is mandatory.
• Excellent written and verbal English communication.
• Previous customer support experience is valued but not essential.
• Valid EU passport is mandatory to facilitate relocation to Sofia.
• Strong problem-solving skills and ability to thrive in a fast-paced environment.
• Professional demeanor and passion for delivering excellent customer experiences.

Responsabilidades

• Provide Czech-speaking support via phone, email, and live chat.
• Represent major international brands with professionalism and empathy.
• Resolve inquiries promptly to maintain high customer satisfaction.
• Record customer interactions accurately in internal databases.
• Collaborate with cross-functional teams to address feedback trends.
• Meet daily and monthly performance metrics to ensure SLA excellence.
• Contribute to a positive, collaborative office culture.
• English and Czech communication skills in daily interactions.

Conhecimentos

Czech language fluency

English communication

Customer support

Problem solving

Team collaboration

Descrição da oferta de emprego

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO solutions firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in the global staffing industry, we pride ourselves on facilitating career growth while providing seamless recruitment experiences for professionals seeking international opportunities, including the most sought-after jobs in Bulgaria.

Job Overview

We are currently seeking a motivated professional to join our team in Sofia for a Czech Speaking Customer Support Representative position in Bulgaria. This role is perfect for a communication-driven individual looking to build a career in the dynamic Customer Support Services industry while enjoying a fully supported international move.

Key Responsibilities

• Provide exceptional, high-quality support to Czech-speaking clients via phone, email, and live chat.
• Represent major international brands within the Customer Support Services industry with professionalism and empathy.
• Resolve technical or administrative inquiries promptly to ensure high levels of customer satisfaction.
• Maintain accurate records of customer interactions within the internal database systems.
• Collaborate with cross-functional teams to identify and address recurring customer feedback trends.
• Achieve daily and monthly performance metrics to ensure service level agreement excellence.
• Contribute to a positive, collaborative office culture by sharing insights and best practices with teammates.
• Native or fluent Czech (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your transition to our Czech-speaking jobs in Sofia.
• Previous experience in a Customer Support Services role is highly valued but not essential.
• Strong problem-solving skills and the ability to thrive in a fast-paced environment.
• Professional demeanor and a genuine passion for providing excellent customer experiences.
• Excellent written and verbal communication skills in English to complement your Czech proficiency.

What We Offer

• Competitive Monthly Salary reflecting the premium nature of the position.
• Fully Paid Training to ensure you are set up for success from day one.
• Comprehensive Health Insurance and wellness benefits.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
• Monthly Performance Bonus linked to your professional achievements.
• €1,500 Signing Bonus (one-time) awarded to all successful new hires.
• Career development opportunities within the Customer Support Services sector in a vibrant, international environment.

Life in Bulgaria

Choosing to pursue jobs in Bulgaria means stepping into a country where rich history meets modern innovation. Bulgaria offers a perfect balance of pleasant, sunny weather and a vibrant social scene, making it a favorite destination for international professionals. Whether you are exploring the mountainous landscapes or the beautiful Black Sea coast, you will find that living in Bulgaria provides a fantastic quality of life.

Beyond the professional landscape, Bulgaria boasts an incredibly affordable cost of living and a world-renowned culinary scene that you will enjoy daily. With our comprehensive relocation package, starting your new journey in Bulgaria is stress-free, allowing you to settle in quickly and focus on your new Czech Speaking Customer Support Representative position in Bulgaria while meeting colleagues from all over the globe.