Customs Expert EMEA

Emma – The Sleep Company; Lisboa; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

24 vacation days per year (+1 day per

Remote days up to 22 per quarter

Pet-friendly office

Job summary

Emma – The Sleep Company is seeking a Customs Expert to own end-to-end customs compliance across Europe for the Tax & Customs team. You will classify products by HS code, maintain the AEO status, and serve as the single point of contact with customs authorities to keep shipments compliant and moving.

Reporting to the Head of Customs, you will collaborate with Operations, Transportation, Strategic Procurement and Product Development, drive timely tax assessments and duties, and develop SOPs

Qualifications

• Bachelor's or Master's degree mandatory; field doesn't restrict fit.
• 5+ years of customs brokerage experience across multiple countries.
• Ability to check import/export requirements by HS code and country.
• Hands-on HS classification experience to determine correct classification.
• AEO knowledge or experience with German customs is a plus.
• Clear, structured communication and end-to-end ownership of tasks.
• Fluent in English; German at B2 level is advantageous.

Responsibilities

• Own import and export customs compliance across EU, UK and Switzerland.
• Classify products by HS code and determine correct treatment.
• Maintain Emma's AEO status and develop related SOPs.
• Act as single contact for customs offices, with Germany as primary authority.
• Create supplier declarations and ensure accuracy across documents.
• Drive on-time tax assessments and duty/VAT payments; minimize delays.
• Support intermodal transports and monitor fulfillment for compliance.
• Partner with Operations, Transportation, Procurement and Product teams.

Skills

Customs brokerage

HS classification

AEO knowledge

German (B2)

Structured thinking

Ownership

English fluency

Education

Bachelor's or Master's degree

Job description

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.

It’sour people who bring this mission to life. At Emma,you’lljoin a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.

Ready to awaken your best with us?

About The Role

We are looking for a Customs Expert to own end-to-end customs compliance across Europe for Emma's Tax & Customs team. You will be responsible for classifying products, maintaining Emma's AEO status, and acting as the single point of contact with customs authorities — work that keeps our international shipments compliant and moving without delay.

You'll report to the Head of Customs and work closely with Operations, Transportation, Strategic Procurement, and Product Development teams.

What You'll Do

• Own import and export customs compliance across the EU, UK, and Switzerland, ensuring all documentation meets legal requirements.
• Classify products accurately by HS code, assessing material, components, and product type to determine the correct customs treatment.
• Maintain Emma's AEO (Authorized Economic Operator) status across Europe and drive the development of related customs processes and SOPs.
• Act as the single point of contact for customs offices, with Germany as the primary authority, resolving requests and inspections directly.
• Create and monitor correct supplier declarations, ensuring accuracy and consistency across all of Emma's customs documentation.
• Drive on-time completion of tax assessments and duty and VAT payments, keeping customs inspection delays at or below 1%.
• Support planning and execution of intermodal transports across sea, rail, air, and road, monitoring fulfillment to keep shipments compliant.
• Partner with Operations, Transportation, Procurement, and Product teams as Emma's internal point of contact for all customs topics.

Who We're Looking For

• You hold a Bachelor's or Master's degree; the exact field of study does not determine your fit for this Customs Expert role.
• You bring 5+ years of experience in customs brokerage, dealing with import and export requirements across multiple countries.
• You know how to check import and export requirements by product (HS code), by country, and via the relevant customs platforms.
• You have hands-on HS classification experience, assessing product material, components, and type to define the correct classification.
• You have AEO knowledge or prior experience working with German customs authorities; this is a strong plus, not a requirement.
• You think in a structured way and communicate clearly and directly, even when handling complex or ambiguous customs topics.
• You take full ownership of your work, driving every task to completion and holding yourself accountable for the outcomes.
• You are fluent in English; German at a B2 level is a strong plus, given our primary customs authority is based in Germany.

What We Offer

• The opportunity to create real impact, take ownership and accountability, and drive meaningful change.
• Continuous learning and development through hands‑on experience, mentoring, formal training, and access to tools such as our Learning Hub and Nilo.
• A collaborative community of smart, driven people where you learn, contribute, and connect, every day and through team events.
• A global environment, working daily with diverse perspectives across 4 offices and 70+ nationalities.
• Private Health Insurance and 24 vacation days per year, with 1 extra day per year worked (until a limit of 29 days per year).
• A flexible hybrid setup with up to 22 remote days per quarter.
• A modern, pet‑friendly office in Parque das Nações, Lisbon.

Become an Emmie

We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands‑on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.

We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.