Customer Trust & InfoSec Analyst

Talkdesk; Portugal; On-site; EUR 42,000 - 68,000; Full time

Job summary

Talkdesk is seeking a Customer Trust Analyst in Portugal to translate security controls into clear customer responses and manage security collateral. You will own customer security questionnaires, RFP sections, and respond to inquiries with non-technical audiences in mind.

Collaborate with Legal, Privacy, and Product to keep materials current, and maintain AI governance content while supporting sales and customer success teams in security conversations.

Qualifications

• Experience in InfoSec, GRC, or security assurance.
• Ability to translate security controls for non-technical audiences.
• Familiarity with SOC 2, ISO 27001, GDPR.
• Discuss data handling with engineers and read architecture diagrams.
• Knowledge of AI security risks and governance frameworks.
• Experience with Google Workspace, Confluence, and Jira.

Responsibilities

• Run intake and response for questionnaires, RFPs, and security questions.
• Translate complex security controls into clear, professional responses.
• Maintain and improve the response knowledge base as products evolve.
• Own SLAs for inbound requests; provide visibility to Sales/CS.
• Use AI-assisted drafting, then verify for accuracy before publishing.
• Maintain Talkdesk's Trust Center and customer-facing collateral.
• Partner with Legal, Privacy, and Product for alignment.
• Write AI governance content on model usage and data handling.
• Prepare pre-call briefs to enable Account Execs and CS teams.
• Join high-stakes security calls as the InfoSec representative.
• Lead the internal Security Champions program and engagement.
• Drive InfoSec awareness with clear, accessible content.
• Coordinate with Eng/PM to reflect product changes in docs.
• Keep documentation in Confluence and track work in Jira.

Skills

InfoSec

GRC

Security governance

Communication

AI governance

Education

Bachelor's degree or equivalent experience

Tools

Google Workspace

Confluence

Jira

Job description

Talkdesk is seeking a Customer Trust Analyst in Portugal to translate security controls into clear customer responses and manage security collateral. You will own customer security questionnaires, RFP sections, and respond to inquiries with non-technical audiences in mind.

Collaborate with Legal, Privacy, and Product to keep materials current, and maintain AI governance content while supporting sales and customer success teams in security conversations.