InfoSec Analyst — Customer Trust & Enablement

Elastic; Portugal; Remote; EUR 42,000 - 64,000; Full time

Job summary

Elastic is seeking an InfoSec Analyst to join the Business Enablement team within Information Security. You will manage customer security requests, own the Trust Center, and improve security documentation for customers across certifications and policies.

You will design AI-assisted workflows, work with Sales and other teams, and help communicate security posture (SOC 2, ISO 27001, FedRAMP, CSA STAR) to customers and internal teams. This position supports a globally distributed organization.

Qualifications

• Experience in security GRC, customer trust, security assurance or a similar function, including answering security questionnaires, RFPs or due diligence requests.

Responsibilities

• Handle customer security requests such as RFPs, RFIs, security questionnaires and due diligence, and route questions that need other teams’ expertise to the right owners.
• Own our Trust Center. Ensure the content and security documentation for customers are accurate and up-to-date. Make it easy to navigate. This includes certifications, attestations, policies, and other customer materials.
• Analyze incoming customer inquiries to spot recurring questions and gaps, and turn them into proposed updates to the Trust Center and customer artifacts.
• Triage the team’s internal request queue, including product security-related tickets and CVE-related requests.
• Design and build AI-assisted workflows, automation and process improvements that make the team faster and more scalable, with a focus on customer-centricity and self-service.
• Explain the company’s security posture and compliance (e.g., SOC 2, ISO 27001, FedRAMP, CSA STAR) in clear terms to customers and internal teams.
• Provide security policy guidance to employees, collaborators and partners.
• Balance day-to-day operational work with project and creative work.
• Learn the company’s technical environment, products, business processes and culture, and bring that understanding into your work.

Skills

Security GRC

Customer trust

Security assurance

RFPs/Due diligence

Security questionnaires

Job description

Elastic is seeking an InfoSec Analyst to join the Business Enablement team within Information Security. You will manage customer security requests, own the Trust Center, and improve security documentation for customers across certifications and policies.

You will design AI-assisted workflows, work with Sales and other teams, and help communicate security posture (SOC 2, ISO 27001, FedRAMP, CSA STAR) to customers and internal teams. This position supports a globally distributed organization.