Customer Support Specialist — Elevate Client Experience

Sensei; Castelo; Presencial; EUR 14 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal card

Customizable benefits package

5 extra days off per year

Resumo da oferta

Sensei is expanding its customer support team in Castelo Branco and seeks a proactive professional to enhance client satisfaction. You will work closely with Engineering and Product teams to refine back-office tools, communicate new features, and uphold high service standards on a daily basis.

The role emphasizes teamwork, strong communication, and the ability to adapt to evolving processes, with a generous benefits package and the option to tailor perks to your needs.

Qualificações

• Need strong communication and customer service orientation.
• Ability to work under pressure and manage multiple tasks.
• Collaborative mindset and willingness to improve processes.

Responsabilidades

• Ensure quality in customer interactions.
• Collaborate with Engineering and Product teams to improve tools.
• Communicate new features and enhancements clearly to optimize these tools.
• Maintain high-quality work standards and performance metrics.
• Engage with the team to continuously improve service delivery.
• Work with customer support tools and platforms.
• Able to work from Castelo Branco office.

Conhecimentos

Proactive mindset

Responsibility

Excellent communication

Organizational skills

English proficiency

Descrição da oferta de emprego

Sensei is expanding its customer support team in Castelo Branco and seeks a proactive professional to enhance client satisfaction. You will work closely with Engineering and Product teams to refine back-office tools, communicate new features, and uphold high service standards on a daily basis.

The role emphasizes teamwork, strong communication, and the ability to adapt to evolving processes, with a generous benefits package and the option to tailor perks to your needs.