Customer Support Specialist, Dutch Speaker Customer Support · Porto ·

TeamViewer GmbH; Porto; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Onsite onboarding

Great compensation and benefits

Public transport friendly offices

Special gym terms

Corporate Benefits platform

Team events

Hybrid work time

Work From Abroad Program

Diversity values

Job summary

TeamViewer GmbH is seeking a Customer Support Specialist to help a diverse range of customers, delivering an outstanding experience across technical and accounting inquiries. You will respond via phone, email, and ticket system, and tailor solutions while demonstrating software to prospects.

Ideal candidates have a degree in economics or related vocational training, fluency in Dutch and English, and strong communication skills.

Qualifications

• University degree in economics or related vocational training.
• Fluency in Dutch and English mandatory; other languages a plus.
• Windows/Mac knowledge desirable.
• Experience in customer support or sales, including internships.
• Strong multi-tasking, flexibility and stress resistance.
• Independent work ethic and teamwork.
• Excellent communication and people skills.

Responsibilities

• Support existing customers with technical and accounting issues over the phone and email.
• Answer inquiries via ticket system and support chat.
• Prepare offers for prospective customers and tailor solutions.
• Demonstrate software solutions via online demos showing IT challenges.
• Collaborate with the Customer Support team to deliver a best-in-class experience.

Skills

Fluency in Dutch and English

Strong communication skills

Customer service experience

Sales experience or internships

Independent and team player

Education

University degree in economics

Commercial or technical vocational training

Tools

Windows/Mac knowledge

Job description

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

Are you open, communicative and love working with a diverse range of customers to help them with their IT challenges? Then join our Customer Support Team as a Customer Support Specialist, satisfying our customers by delivering an outstanding customer experience.

• Support our existing customers with their technical and accounting issues over the phone and via email.




• Provide support to our customers by answering inquiries via our ticket system and support chat.




• Prepare offers for prospect customers, tailoring solutions to their individual needs.




• Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges.




• Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers.

Requirements

• University degree in the field of economics, or other relevant vocational education such as commercial or technical training.




• Fluency in Dutch and English is mandatory, other languages are a strong plus.




• Windows®/Mac user knowledge desirable.




• At least some experience working with customer and/or in sales, e.g. Internships.




• Determination, enthusiasm and willingness to learn.




• High level of multi-tasking, open-mindedness combined with flexible and stress-resilient approach to work.




• Working independently is just as important to you as team spirit.




• Strong communication skills and passion for working with people.

What we offer

• Onsite Onboarding in our HQ office for an optimal start




• Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews




• Public transport friendly offices




• Special terms for local gyms




• Access to Corporate Benefits platform with many discounts




• Regular Team events and company-wide celebrations




• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches




• Hybrid work time




• Work From Abroad Program allowing up to 40 days of work outside your contracting country




• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.