Customer Support Specialist AI platform

Recruityard; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and dental insurance

Monthly performance bonus

Paid initial training

Career development opportunities

Resumo da oferta

Recruityard in Lisbon is seeking Customer Support Specialists to join an international AI project. You will provide support via phone, email and chat, assist with account and billing questions, and troubleshoot access and platform issues.

We offer paid training, health and dental insurance, a contract, monthly performance bonus, and clear career development in an international environment. Working hours are 40 per week with rotating shifts and 24/7 operation.

Qualificações

• Strong communication and customer service skills.
• Good problem-solving abilities.
• Comfortable using digital tools and technology.
• Positive attitude and willingness to learn.
• Previous Customer Support experience is a plus.

Responsabilidades

• Provide support to customers via phone, email and chat.
• Assist users with account, billing and payment-related questions.
• Troubleshoot account access and platform-related issues.
• Guide customers in using the platform's features and services.
• Deliver a high-quality customer experience while meeting service standards.

Conhecimentos

Strong communication

Customer service

Problem solving

Tech-savvy

Learning mindset

Descrição da oferta de emprego

We're looking for Customer Support Specialists to join our team and work on an exciting international project in the field of Artificial Intelligence.

If you're passionate about technology, enjoy helping people and want to be part of a fast-growing, innovative environment, we'd love to hear from you.

Location

• Lisbon, Portugal (On-site)
  

What you'll do

• Provide support to customers via phone, email and chat.
  
• Assist users with account, billing and payment-related questions.
  
• Troubleshoot account access and platform-related issues.
  
• Guide customers in using the platform's features and services.
  
• Deliver a high-quality customer experience while meeting service standards.
  

What we're looking for

• Strong communication and customer service skills.
  
• Good problem-solving abilities.
  
• Comfortable using digital tools and technology.
  
• Positive attitude and willingness to learn.
  
• Previous Customer Support experience is a plus.
  

What we offer

• Paid initial training.
  
• Employment contract.
  
• Health and dental insurance.
  
• Monthly performance bonus.
  
• Career development opportunities within an international environment.
  

Working hours

• 40 hours per week.
  
• Rotating shifts.
  
• 24/7 operation.
  

If you're looking for your next opportunity in Customer Support and want to be part of an innovative AI project, we'd love to hear from you.