Customer Support (Spanish & Polish Speaker)

goFLUENT; Lisboa; Presencial; EUR 23 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Dynamic startup-like atmosphere

Global, international environment

Comprehensive onboarding and mentoring

World-class learning resources

Access to 20+ offices worldwide

Team-building events

Resumo da oferta

goFLUENT is seeking a motivated Learning Consultant to join our dynamic team in Portugal. You will connect with learners, guide them on their language journey, and collaborate with internal teams to deliver excellence.

You’ll become an expert on our products, respond to learner requests across phone, email and chat, and proactively improve processes to raise learner satisfaction. If you are customer-focused, highly organized and fluent in Spanish with other languages valued, this is a great

Qualificações

• Native Spanish, fluent Polish, and intermediate English (speaking and writing).
• Soft skills: empathy, problem-solving, teamwork, adaptability, clear communication.
• University degree: Language Studies, Translator/Interpreter.
• Proactive, responsible, disciplined and able to multitask.
• Can handle stress and perform under pressure.
• Strong MS Office and Google tools skills.

Responsabilidades

• Become an expert on our products and explain them to new learners starting training.
• Guide learners on their language journey and provide solutions to concerns.
• Respond to learners' requests across phone, email, chat.
• Coordinate with internal teams for smooth communication.
• Encourage students to use available resources.
• Proactively improve internal procedures and learner feedback.

Conhecimentos

Excellent communication

Customer support experience

Empathy

Organization & adaptability

Formação académica

University degree: Language Studies, Translator/Interpreter

Ferramentas

MS Office

Google tools

Descrição da oferta de emprego

Are you passionate about helping others succeed? At goFLUENT, we’re looking for a motivated Learning Consultant to join our dynamic Learning Consultant team. This is your chance to make a real impact by ensuring our learners have an unforgettable experience and providing valuable feedback to improve our services.

As a Learning Consultant, you'll be at the heart of our customer experience, connecting with learners, guiding them on their language journey, and collaborating with our internal teams to deliver excellence.

If you're driven by making a difference and thrive in a supportive, customer-focused environment, we’d love to have you on board!

What You’ll Do

• Become an expert and maintain a full understanding of our products and services. Explain it to our new learners who are starting a goFLUENT Training
• Offer the learner the best journey possible, by understanding the expectations and being efficient in giving the solutions to concerns the learner might face
• Reply to our learners requests on several communication channels (phone, email, chat, etc.)
• Ensure a smooth and efficient communication with internal teams
• Call students to encourage them to take full advantage of the available resources
• Be proactive in order to optimize our internal procedures, improve the quality of our responses and raise learners feedback

You’ll love this job if you

• Are outstanding at communicating, both orally and written (Spanish is your mother tongue)
• Have a previous successful experience in customer support
• Are very empathic and able to solve complex conversations in order to give a smile to customers
• Are an organized, responsive, adaptable, sincere, and autonomous person

We are looking for

• Native Spanish, fluent Polish, and intermediate English (spoken and written).
• Soft skills are a must regarding: empathy, problem-solving, teamwork, adaptability and effective communication skills.
• University degree: Language Studies, Translator/Interpreter
• Proactive, responsible, disciplined and able to multitask.
• Must be able to handle stress well and work efficiently under pressure.
• Have a good command of MS Office and Google tools.
• Fluency in other languages is highly valued.
• Excellent oral communication and customer service skills over the phone.
• Methodical and organized, your relational ease as well as your openness are your assets to succeed in this position.

What We Offer

Our culture is unlike anywhere else. Starting day one of your , tons of awesome perks and benefits await you, including:

• Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.
• Learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Full on-boarding and fast ramp mentoring program leading candidate to success.
• World-class learning experience by being a goFLUENT learner. Learn from one of our 49 business languages!
• Ability to work from any of our 20+ offices around the world.
• Exciting team-building events.

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/

goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device.