Customer Success Manager: German Speaking

RoomRaccoon Hotel Tech; Lisboa; Presencial; EUR 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Loyalty Programme (Equity)

Commission & OTE for sales roles

Department incentive bonuses

Formal training & development

Annual hotel experience

Employee referral campaign

Friday drinks & lunches

Quarterly office massages

Birthday lunch

Resumo da oferta

RoomRaccoon Hotel Tech is seeking a German-speaking consultant to join our fast-growing customer success team for the DACH region (Germany, Austria, Switzerland). You will nurture relationships, drive adoption, and identify expansion opportunities across hotel portfolios.

You will engage hoteliers with demos, understand their business goals, and collaborate with sales to tailor proposals. A strong hotel sales or SaaS background and excellent German/English communication are essential.

Qualificações

• Language requirement: German and English.
• At least 3 years of relevant work experience.
• Hotel sales and/or SaaS background is advantageous.

Responsabilidades

• Reach out to hoteliers to promote RoomRaccoon benefits.
• Deliver product demos to hoteliers highlighting RoomRaccoonPay and features.
• Develop understanding of product suite, pricing, and offerings.
• Engage hoteliers to understand goals, challenges, and objectives.
• Serve as primary contact, building strong relationships with stakeholders.
• Conduct regular check-ins to monitor progress and satisfaction.
• Identify opportunities to improve hoteliers' experience.
• Provide training and resources to maximize product use.
• Identify upsell opportunities based on evolving needs.
• Collaborate with sales to develop proposals for expanded usage.
• Address customer concerns and mitigate churn risks.

Conhecimentos

German

English

Empathy

Upselling

Prioritisation

Team player

Attention to detail

Descrição da oferta de emprego

We're looking for a customer centric individual to join our scaling customer success team in Germany. We are specifically looking for a german speaking consultant as you will be responsible for the DACH region (Germany, Austria, and Switzerland).

Your role will revolve around client satisfaction, retention, adoption and expansion on clients portfolios. Our ideal candidate will have experience working in a product lead business and have hospitality [more specifically hotel] experience.

Tasks

• Reaching out to hoteliers directly, to advise them of the added benefits of RoomRaccoon
• Deliver demos to interested hoteliers demonstrating the scope of RaccoonPay and added benefits.
• Develop a deep understanding of our product suite and competitor pricing and product offering.
• Proactively engage with Hoteliers to understand their business goals, challenges, and objectives.
• Serve as the primary point of contact, building strong and lasting relationships with key stakeholders.
• Conduct regular check-ins and status reviews with customers to monitor their progress and satisfaction levels.
• Identify opportunities to optimise and enhance Hoteliers' experiences based on their feedback and usage patterns.
• Provide training and educational resources to empower Hoteliers to make the most of our products.
• Identify potential upsell opportunities by understanding customers' evolving needs and business objectives.
• Collaborate with sales teams to develop tailored proposals and strategies for expanding customers' product/service usage.
• Develop and execute strategies to proactively address customer concerns and mitigate potential churn risks.

Requirements

• Language requirement: German and English
• Qualification / Experience:
• At least 3 years of relevant work experience
• Hotel sales &/or SaaS background is advantegous
• Skills/Attributes:
• Patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell
• Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities
• Drive to revolutionise hoteliers worldwide
• Self-motivated & able to deliver under pressure
• Team-player
• Organised and great eye for detail
• Affection for both international business & tech

Benefits

• Loyalty Programme (Equity)
• Role Specific:
• Commission | OTE for sales related roles
• Department incentive bonuses
• Training & Development:
• Formal training
• Annual hotel experience
• Employee Referral Campaign
• Friday Drinks & Lunches for in-house Raccoons
• Quarterly Office Massages
• Birthday Lunch

About us:

This is what you tell people at parties:

I am working at an international super-fast-growing tech company and we are revolutionising hoteliers around the globe. RoomRaccoon is awarded the world's best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively. Our growing team of 100 heads is working from 10 offices all over the world!

“It's an exciting time to join RoomRaccoon. Through innovation, we have been able to enter many different markets and grow our international team of professionals who are dedicated to helping RoomRaccoon with its mission of becoming the world's number one hotel management system.” - Tijmen van Dijl (CEO & Co-Founder)