Customer Success Manager: Dutch Speaking

RoomRaccoon; Lisboa; Presencial; Confidencial; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Loyalty Programme (Equity)

Commission | OTE for sales related roles

Department incentive bonuses

Formal training

Annual hotel experience

Employee Referral Campaign

Friday Drinks & Lunches for in-house Raccoons

Quarterly Office Massages

Resumo da oferta

A fast-growing tech company is looking for a Dutch speaking consultant to enhance customer satisfaction in the Benelux region. The role involves advising hoteliers about our benefits, delivering demos, and fostering strong relationships. Ideal candidates should have at least 3 years of experience, preferably in hotel sales or SaaS. The position offers various perks, including a loyalty program and training opportunities. This is an exciting chance to join a dynamic team revolutionizing hotel management globally.

Qualificações

• At least 3 years of relevant work experience.
• Hotel sales or SaaS background is advantageous.
• Experience in a product-led business.
• Strong communication and relationship-building skills.

Responsabilidades

• Advise hoteliers on the benefits of RoomRaccoon.
• Deliver product demos to interested hoteliers.
• Monitor customer progress and satisfaction levels.
• Proactively engage hoteliers to understand goals, challenges and objectives.
• Serve as the primary contact; build strong relationships with stakeholders.
• Conduct regular check-ins to monitor progress and satisfaction.
• Identify opportunities to optimise hoteliers' experiences.
• Provide training and educational resources to empower hoteliers.
• Identify upsell opportunities by evolving needs.
• Collaborate with sales to develop tailored proposals for expansion.
• Develop strategies to address concerns and mitigate churn.

Conhecimentos

Fluent in Dutch

Fluent in English

Empathy

Sales skills

Organizational skills

Ability to upsell

Formação académica

3+ years experience

Descrição da oferta de emprego

We\u2019re looking for a customer centric individual to join our scaling customer success team. We are specifically looking for a Dutch speaking consultant as you will be responsible for the Benelux region.

Your role will revolve around client satisfaction, retention, adoption and expansion on clients portfolios. Our ideal candidate will have experience working in a product led business and have hospitality [more specifically hotel] experience or account management experience.

Tasks

Your main duties and responsibilities will be - but not limited to:

• Reaching out to hoteliers directly, to advise them of the added benefits of RoomRaccoon
• Deliver demos to interested hoteliers demonstrating the scope of RaccoonPay and added benefits.
• Develop a deep understanding of our product suite and competitor pricing and product offering.
• Proactively engage with Hoteliers to understand their business goals, challenges, and objectives.
• Serve as the primary point of contact, building strong and lasting relationships with key stakeholders.
• Conduct regular check-ins and status reviews with customers to monitor their progress and satisfaction levels.
• Identify opportunities to optimise and enhance Hoteliers\' experiences based on their feedback and usage patterns.
• Provide training and educational resources to empower Hoteliers to make the most of our products.
• Identify potential upsell opportunities by understanding customers\' evolving needs and business objectives.
• Collaborate with sales teams to develop tailored proposals and strategies for expanding customers\' product/service usage.
• Develop and execute strategies to proactively address customer concerns and mitigate potential churn risks.

Requirements

About you:

Our perfect fit has/is:

• Language requirement: Dutch and English
• Qualification / Experience:
• At least 3 years of relevant work experience
• Hotel sales &/or SaaS background is advantegous
• Skills/Attributes:
• Patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell
• Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities
• Drive to revolutionise hoteliers worldwide
• Self-motivated & able to deliver under pressure
• Team-player
• Organised and great eye for detail
• Affection for both international business & tech

Benefits

Perks:

• Loyalty Programme (Equity)
• Role Specific:
• Commission | OTE for sales related roles
• Department incentive bonuses
• Training & Development:
• Formal training
• Annual hotel experience
• Employee Referral Campaign
• Friday Drinks & Lunches for in-house Raccoons
• Quarterly Office Massages

About us:

This is what you tell people at parties:

I am working at an international super-fast-growing tech company and we are revolutionising hoteliers around the globe. RoomRaccoon is awarded the world\u2019s best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively. Our growing team of 100 heads is working from 10 offices all over the world!

"It is an exciting time to join RoomRaccoon. Through innovation, we have been able to enter many different markets and grow our international team of professionals who are dedicated to helping RoomRaccoon with its mission of becoming the world\u2019s number one hotel management system." - Tijmen van Dijl (CEO & Co-Founder)